Customer Service Representative

Job Description

As an integral member of the overall client and patient care team at the Marion duPont Scott Equine Medical Center (EMC) this position coordinates the most positive client experience possible. Through a series of outstanding client interactions the customer service representative (CSR) provides an experience that exceeds our clients expectations from all duties such as phone/in-person/electronic communications compassionate interactions during emergency situations accurate and expeditious patient intake and discharge thorough appointment scheduling communicates financial policies in a sensitive manner and processes financial transactions with the utmost integrity.

Required Qualifications

Previous customer service experience. Ability to manage concurrent tasks efficiently and accurately in a demanding environment. Previous experience with client financial accounts.

Preferred Qualifications

Customer service representative experience working in a veterinary or human medicine practice experience using a human or veterinary practice management information system. Experience scheduling in a multiple-clinician practice. Familiarity with equine anatomy and veterinary terminology. Comfortable with equine patient handling. Current or previously licensed/certified/registered veterinary technician.

Pay Band

3; Salary

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Restricted

Salary Information

45000 - 55000

Hours per week

40

Review Date

10/5/2026; Open until filled

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its mottoUt Prosim(That I May Serve) Virginia Tech pushes the boundaries of knowledge by taking a hands-on transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world Virginia Tech is aninclusive communitydedicated to knowledge discovery and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36000 undergraduate graduate and professional students in eightundergraduate colleges aschool of medicine aveterinary medicinecollegeGraduate School andHonors College.The university has a significant presence across Virginia including Blacksburg the greater Washington D.C. area the Health Sciences and Technology Campus in Roanoke sites in Newport News and Richmond and numerousExtension officesandresearch institutes.A leading global research institution Virginia Tech conducts more than $650 million in research annually.

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