Customer Service Representative

McKesson is an impact-driven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow make an impact and are empowered to bring new ideas. Together we thrive as we shape the future of health for patients our communities and our people. If you want to be part of tomorrows health today we want to hear from you.

Aesthetics Customer Care Representative Job Summary:

The Aesthetics Customer Care Representative serves as a frontline customer experience professional supporting McKessons 3PL business. This role is responsible for providing exceptional service through inbound customer interactions order management account support and issue resolution. The representative partners with customers to ensure a seamless experience by entering and tracking orders coordinating returns resolving inquiries and managing Salesforce cases within defined service level agreements (SLAs).

Success in this role requires strong communication skills attention to detail the ability to multitask in a fast-paced environment and a commitment to delivering first-call resolution whenever possible.

• Serve as the primary point of contact for customers by managing inbound calls emails and Salesforce cases while delivering a professional and customer-focused experience.
• Process customer orders accurately and efficiently including order entry order tracking shipment inquiries delivery updates and return request initiation.
• Manage and resolve customer issues account inquiries and Salesforce cases within established service level agreements (SLAs).
• Support customer account maintenance activities including new account setup account updates and coordination with internal partners to resolve account restrictions or licensing requirements.
• Collaborate cross-functionally with Finance Master Data Collections and other internal teams to address customer needs and ensure timely issue resolution.
• Research and track shipments monitor order progress run assigned reports and communicate updates to customers as needed.
• Escalate complex inquiries to the appropriate department while maintaining ownership of the customer experience.
• Participate actively in team meetings coaching sessions ongoing training programs and continuous improvement initiatives.
• Complete special projects and additional responsibilities as assigned by leadership.

• High school diploma or equivalent
• Typically requires 1 years of relevant experience
• Strong customer service and communication skills
• Proficiency with Microsoft Office applications including Word Excel and PowerPoint
• Ability to multitask and prioritize competing responsibilities
• Strong attention to detail and sense of urgency
• Ability to work effectively in a fast-paced team-oriented environment
• Strong computer and keyboarding skills
• Ability to maintain schedule adherence and performance expectations

• Associates or Bachelors degree
• Previous customer service call center order management or customer support experience
• Experience working with CRM platforms such as Salesforce

Monday-Friday
10:00 AM - 7:00 PM CST

Starting pay: $17.00 - $18.00 per hour based on skills qualifications and relevant experience

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson pleaseclick here.

Our Base Pay Range for this position

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McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other legally protected category. For additional information on McKessons full Equal Employment Opportunity policies visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted.

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