Customer Service Representative

Thoroughbred Ford in Kansas City MO is looking for a Customer Service Representative to handle inbound and outbound customer communications for the service department. This role is responsible for answering calls and emails setting service appointments and following up with customers to keep them connected to the dealership. No automotive background required if you have experience in retail restaurants or hospitality and know how to work with people dont hesitate to apply!

• Paid training with ongoing mentorship and support
• Competitive earning potential
• Medical dental and vision insurance
• 401(k)
• Paid time off
• Career growth and advancement opportunities

• Answer incoming calls and emails from customers and respond to internet inquiries promptly and professionally
• Schedule service appointments and follow up with customers who missed or need to reschedule
• Conduct outbound calls to existing and potential customers based on current marketing incentives and follow-up workflows
• Gauge customer satisfaction during and after interactions to identify concerns and opportunities
• Maintain an organized prospect and customer follow-up system to encourage repeat visits and referrals
• Work toward appointment-setting targets that support the service departments overall performance goals

• No automotive experience required; retail restaurant or hospitality backgrounds are a strong fit
• Strong computer skills required
• Familiarity with call center or customer service environments preferred
• Clear persuasive communicator with a professional phone presence
• Prompt and courteous with the ability to manage multiple customer interactions without losing quality

Thoroughbred Ford is an Equal Opportunity Employer. We prohibit discrimination or harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local law.