Customer Service Representative

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H2O Care Partners is committed to pay transparency and providing good-faith compensation ranges for all roles. We also provide reasonable accommodation for disabilities and religious beliefs. If you need assistance during the application process please contact our People Team at .

Company:Addie Water Systems Inc.

About us
Addie Water Systems Inc. is a small business in Janesville WI. We are professional fast-paced and demanding. Residentially we serve homes and businesses in the Rock Dane and Walworth WI area and serve our wholesale customers all over the U.S. Since 1978 customers have relied on Addie Water Systems with revolutionary water treatment services. We provide various water conditioning products including reverse osmosis drinking systems iron removal systems water softeners water heaters and a variety of different water filtration systems. After 44 years in business with Addie Water Systems youll be backed by family-driven support that big water treatment dealers cannot other words you will not be just a number like how a lot of manufacturing jobs treat their employees. We try to make our business feel more like a home and not a big business/ big corporation feel!

Who Were Looking For
We believe great customer service starts with great people. Were searching for a positive dependable Customer Service Representative who genuinely enjoys helping others and takes pride in doing things the right way.

Youll thrive here if you
Treat every customer (and coworker) with patience kindness and respecteven on tough days
Naturally stay calm professional and solution-focused under pressure
Communicate clearly and warmly over the phone text and email
Love checking tasks off your list and keeping things organized and on time
Have a strong work ethic and show up ready to give your best every shift
Are eager to learn grow and eventually take on more responsibility
Take ownership of mistakes fix them fast and help the team improve

What Youll Do
As a customer Service Representative youll be the first point of contact for our customers helping ensure they receive outstanding service from their first call through the completion of their appointment.

In this role you will:
Answer incoming customer calls with professionalism and empathy
Schedule service appointments and coordinate technician calendars
Respond to customer questions via phone text and email
Work closely with technicians to ensure appointments run smoothly
Resolve customer concerns and escalate issues when needed
Process payments prepare invoices and complete administrative tasks as needed
Follow up with customers to ensure a positive experience
Support the team with additional office responsibilities to keep daily operations running efficiently.

Qualifications
1 years of customer service experience (call center retail hospitality)
Excellent phone etiquette and typing skills (40 WPM)
Comfortable with computers and quick to learn new software (well train you on ours)
Reliable transportation and a clean background check

Schedule
Monday - Thursday 8am5pm & Fridays 8am 4:30pm with rotating Saturday mornings 8am- 12 noon. (plenty of notice and never mandatory overtime).
If youre someone who smiles through the phone cares about doing great work and wants to grow with a company that treats employees like family wed love to meet you!
Job Type: Full-time

Benefits:
401(k)
Dental insurance
Health insurance
On-the-job training
Paid time off
Professional development assistance
Vision insurance

Required Experience:

Unclear Seniority