Customer Service Representative

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology

At Masimo one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.

Masimo is a global medical technology company that develops and produces a wide array of industry-leading monitoring technologies including non-invasive measurements sensors patient monitors and automation and connectivity solutions. Our mission is Masimo innovations empower clinicians to transform patient care. When you join our team youll be part of a culture thats driven by passion challenging the status quo and making an impact in the lives of others.

Learn about the Danaher Business System which makes everything possible.

The Customer Service Representative is responsible for serving as the primary point of contact for customers by providing exceptional service throughout the order-to-delivery lifecycle. This role is responsible for processing customer orders resolving inquiries coordinating with cross-function teams and ensuring timely accurate fulfillment while delivering a positive customer experience.

The Customer Service Representative partners closely with Sales Supply Chain Logistics Finance Quality and other internal stakeholders to resolve customer issues support business objectives and continuously improve customer satisfaction.

This position reports to the Customer Service Supervisor and is part of the Customer Service team located in Irvine CA and will be an on-site role.

In this role you will have the opportunity to:

Process and manage customer orders accurately through ERP and related business systems.

• Review orders for completeness pricing product availability shipping requirements and regulatory compliance.
• Serve as the primary point of contact for customer inquiries regarding orders shipments pricing returns and product availability.
• Proactively communicate order status backorders shipment updates and potential delays.
• Investigate and resolve customer issues related to order discrepancies shipping invoicing returns and product concerns while ensuring timely follow-up.
• Partner with Sales Distribution Planning Manufacturing Finance and other internal departments to resolve customer requests efficiently.
• Maintain accurate customer account information and documentation within company systems.
• Support return authorizations credits replacements and other post-sale customer activities in accordance with company policies.
• Monitor customer orders and open issues to ensure timely resolution and a high level of customer satisfaction.
• Identify process improvement opportunities that enhance customer experience operational efficiency and order accuracy.
• Maintain compliance with company policies quality requirements and applicable regulatory standards.
• Support departmental initiatives projects and additional responsibilities as assigned.

The essential requirements of the job include:

• 2 years of customer service order management customer support or inside sales support experience.
• Experience processing customer orders within an ERP system (Oracle SAP JD Edwards Microsoft Dynamics or similar).
• Strong verbal and written communication skills.
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and customer relationship skills.
• Proficiency with Microsoft Office including Outlook Excel and Word.
• Ability to work collaboratively across multiple functional teams.
• High attention to detail and commitment to accuracy.

It would be a plus if you also possess previous experience in:

Experience supporting customers within a medical device healthcare life sciences manufacturing or regulated industry.

• Knowledge of order-to-cash processes.
• Familiarity with FDA Quality System Regulation ISO 13485 and other applicable quality management systems.

Masimo a Danaher operating company offers a broad array of comprehensive competitive benefit programs that add value to our lives. Whether its a health care program or paid time off our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

The hourly range for this role is$25.00 - $30.00/hour.This is the range that we in good faith believe is the range ofpossible compensationfor this role at the time of this posting. This range may bemodifiedin the future.

This job is also eligible for bonus/incentive pay.

We offercomprehensivepackage of benefits including paid time off medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of payis considered to bewages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

For more information visit .

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race color national origin religion sex age marital status disability veteran status sexual orientation gender identity or other characteristics protected by law.

The U.S. EEO posters are available here.

For candidates who are based outside of New York City or who are applying for roles outside of New York City for more information about conditions of any job offer please click here.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact:1- or .