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Customer Service Representative I
Job Location:
Job Location:
Peachtree, GA - USA
Hourly Salary:
USD 21 - 24
Hourly Salary:
Posted:
22 October 2026 (23 hours ago)
Posted:
Application Deadline:
19 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
| Job Title: | Customer Service Representative I |
| Job Duration: | 12 monthsExtension based on job description and business needs |
| Location: | Peachtree City GA 30269 |
| Pay Range: | $21-$24.00 per hour on W2 |
SUMMARY:
The Customer Service Representative is responsible for a Customers portfolio. He/She is responsible for responding to the needs of our customers with timely accurate and professional delivery. The CSR coordinates day to day activity for customer requests processes customer orders and quotes and maintains high quality and professional communication with internal and external Customers. They will ensure adherence with contractual obligations and internal processes and comply with company policy/procedure.
DUTIES AND RESPONSIBILITIES
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
Requests lead time price and data to build the quote for non-priced materials and prepare and submit quotes to customer.
Liaise and follow up with internal department to create part number and update pricing information in ERP.
Follows up on Quotes (RFQ) and convert to orders (CO) in a timely manner.
Prepares enters and follows-up orders to ensure good customer relations by meeting requested delivery dates and making sure orders are in compliance with Clients Terms & Conditions.
Reviews all orders terms and conditions submitted by customers in depth to protect the business interest of the Company.
Reviews orders prior to entering into system for correct pricing order number and part number or description to ensure the accuracy of all data.
Receives reviews and acknowledges customer purchase orders utilizing SPEC 2000/EDI/ AEROXCHANGE where applicable.
Identify alternative solutions for required material or requested information to response to customer needs. Negotiate if needed lead time with Customers.
DUTIES AND RESPONSIBILITIES CONTD
Identify Customer critical situation and escalate within the organization to ensure AOG / Critical orders are shipped on time.
Provides AWBs to the Customer and any requested shipping documents.
Work cross functionally with other departments in resolving customer issues and escalations; including but not limited to: returns quality issues order discrepancies and transportation / delivery
of material.
Drive exceptional customer service both internally and externally.
Engage in relationship-building with customers to ensure exceptional customer service and satisfaction.
Document any Customer activity / requests in ERP and CRM.
Responds to the customer via phone fax email Spec2000 (SITA) or in person the same day or not later than within the same business day of receiving their communication i.e. request for quote customer order status of order change request etc. The response could be the acknowledgement of the request with an estimated time for resolution.
Constantly monitor the backlog and pro-actively inform customers with phone calls of recovery plan if promise date will slip. Formal writing should follow after the phone call. Work closely with internal departments for sourcing and expediting and follow up to meet customer expectations.
Supports Accounts Receivables (AR) by being pro-active and taking the lead in resolving any open issues that may contribute to no / slow payment.
Work with sales accounting and Trade Compliance officer to establish new Customer accounts.
Monitors assigned customers credit status and proposes on a priority basis items that can be shipped to customers due to their over credit limit circumstances.
Prepare established or special customer status reports to management sales team or Customer Support for assigned customers.
Utilize sound problem solving skills decision making and critical thinking skills to resolve customer issues and concerns.
If needed serve as AOG officer in rotation CSRs.
Additional responsibilities as assigned by management.
QUALIFICATION REQUIREMENTS
To accomplish this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge and Skills
Technical aptitude
Computer skills including Windows Outlook Word and Excel. ERP knowledge would be a plus
Accurate data entry
Ability to work with people in a team environment.
Ability to manage multiple tasks
Competencies
Decision Making
Problem Solving
Communication
Integrity
Adaptability
Teamwork
Work Standards
Education and/or Experience
Requires a high school diploma or equivalent and 2 years of experience in the field or in a related area.
Previous customer service and or industry experience preferred
Communication Skills
Excellent oral and written communication skills essential for interaction with customers as well as excellent phone etiquette
Physical Demands
Ability to travel as needed
Required Experience:
Unclear Seniority
About Company
LanceSoft is a global workforce solutions company connecting businesses with top talent across industries and geographies.
