Customer Service Representative I

KLINGER GPI was established through the 2020 acquisition of West Texas based Gasket & Packings Inc. and the 2023 merger with KLINGERs gasket manufacturing facility located in Houston Texas.

KLINGER GPI is well positioned to provide industrial facilities with a comprehensive range of fluid sealing products and services through our 3 physical Texas locations.

KLINGER GPI manufactures and supplies a comprehensive range of fluid sealing and control products; including static and dynamic sealing products valves instrumentations expansion joints and hoses fasteners hydraulic bolt tightening equipment and supplementary MRO products.

In addition our accredited in-house and mobile facilities provide tool calibration and equipment repair services to suit any calibration schedule requirements.

As a Customer Service Representative I youll help customers get the right gasket and sealing solutions by providing accurate timely support from first inquiry through order completion. This entry-level role is designed to help you launch your career by developing strong order-entry quoting and customer communication skills in an industrial environment.

Key responsibilities include:
- Prepare quotes enter orders and maintain records in Epicor P21 and related systems
- Coordinate purchasing by creating vendor purchase orders and tracking fulfillment
- Support customers and internal teams by resolving questions with a proactive solution-focused approach
- Process over-the-counter transactions including accurate credit card payments

Required qualifications/skills:
- High school diploma or equivalent
- Strong written/verbal communication organization and attention to detail
- Comfortable multitasking meeting deadlines and using Microsoft 365 and business software
- Basic math/cashiering and accurate typing

Apply today to grow with a supportive team and build a solid foundation in customer service and order entry.

Your day begins by reviewing incoming activitycalls emails and customer portal ordersthen organizing priorities so urgent requests are handled first. As you work through the queue youll build and revise quotes confirm details and enter orders in P21 with the accuracy required for sealing product solutions. Youll also create vendor purchase orders and follow up on lead times so customers receive clear timely updates. Between tasks at your workstation youll support walk-in customers at the counter by preparing pickup documentation and processing credit card payments. The schedule is MondayFriday 8:00 am5:00 pm with an on-call rotation.

- Medical Dental and Vision coverage (KLINGER GPI pays 100% of dental and vision premiums and covers two of four available medical plans)
- Dependent coverage support: 50% of eligible medical dental and vision premiums for dependents
- Health Savings Account (HSA) and Flexible Spending Account (FSA)
- HSA contributions: $37 per pay period for eligible high-deductible medical plans
- 401(k) with employer match: 100% match on the first 3% contributed plus 50% match on the next 2%
- Company-paid life insurance: $15000 policy at no cost to the employee
- Paid Time Off (PTO)

Must be able to pass an initial drug screening and random screenings.

Must be able to pass a background check.

Required Experience:

Unclear Seniority