Customer Service Representative

TheInside Sales Rep/Customer Fulfillment willwork asa liaisonbetween the customer/account managers andproduction/ position reportsintotheInside Sales Inside Sales Rep willutilizetheir communication and analytical skills tomanagecustomer orders and see them to willleveragetheEFI Radius ERP systemforthe orderentry processesas well asmaintainweekly VMI reports for will work with theorder fulfillment and scheduling teams to ensure customer needs andinternal commitments are met. This person will be collaborative good with peopleand effective with computers.

Roles and Responsibilities

• ValidatePOsfor pricing according to the current contract and to ensure all necessary information is available for order entry.

• Enter Blanket and Make-and-Ship orders into Radius using thecustomersPOs and relevant Specs to ensurequick andaccurateinformation is in the system.

• Createsnew items as necessary to allow foraccurateorder entry.

• Creates job ordersat sales order entry for Run No Change orders to avoid delays andminimize timeto get new orders on the production schedule.

• When applicable manage customer inventoryincluding aged inventoryrequestingPOsand creating job orders as necessary to ensure item availability for the customer.

• Update inventory and open order status on weekly VMIsfor the customer ensuringprogress on orders is satisfactoryadvocating for the customerand pushing to meet our commitments.

• Enter sales releases for customer orders and create shipping requests as inventory comes available.

• Monitor customer KPIs to track monthly ordersandshipmentsagainst theforecastandpush for On-Time availability and shipments.

• Engage relevant stakeholders includingaccount managersorder fulfillmentschedulingandopsleadership toensure successful production of items by the have-ready date.

• Additionalduties asrequired.

Qualifications & Experience:

• Strong Communication Skills: Excellent verbal and written communication abilities are essential.

• Adaptability to Complexity: The ability to manage complexity and navigate challenging situations.

• Collaborative Team Player:Wereseeking someone who thrives on collaboration enjoys problem-solving and works well in a flat organizational structure.

• Learning and Decision-Making: We value individuals who learn from mistakes and make informed decisions.

• Growth-Oriented: A proactive mindset driven to grow and improve.

• Plus:Bilingual/Proficiencyin Spanish

Join us to make a positive impact on every customer interaction in a supportive environment. We value energetic individuals who thrive on helping others and are eager to grow their careers!