Customer Service Representative

Position Overview

This position is responsible for providing extraordinary customer service by using a working knowledge of company products and programs corresponding effectively in all customer interactions working closely with team members and internal stakeholders and fulfilling administrative duties associated with role.

Key Responsibilities

• Provides timely and accurate information to incoming customer order and product knowledge requests.
• Processes customer orders/changes according to established department policies and procedures.
• Performs administrative functions related to orders and serving customers. Depending upon assigned location those functions could include loading tickets weighing inbound trucks preparation of correspondence systems and documentation maintenance inventory basic shipping/receiving administration basic accounting duties preparation of invoices price quotes.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Confers with sales production shipping warehouse and/or carrier to assure order fulfillment is optimized.

What is expected of you and others at this level

• Has developed knowledge and skills through job related training or considerable experience
• Often entry level for those with work experience in relevant areas
• Works within established procedure with a moderate degree of supervision
• Identifies the problem and all relevant issues in straightforward situations; assesses each using standard procedures and makes sound decisions

Minimum Qualifications & Skills

• High School Diploma or GED equivalent required
• 2-4 years relevant experience required
• Strong accounting background required
• Customer service mindset with strong organizational skills and attention to detail
• Ability to manage competing priorities in a fast-paced environment
• Forklift experience preferred not required

This job description is intended to describe the general nature and level of work performed. It does not include all responsibilities and skills required of the job and may be changed at any time. All responsibilities must be completed in compliance with all safety protocols policies procedures and consistent with the spirit and philosophy of The Andersons Statement of Principles.

Disclaimer:

The Andersons Inc. is proud to be an equal opportunity employer and welcomes all qualified applicants. We are committed to creating an inclusive environment and consider candidates without regard to any status protected by law including race color religion sex sexual orientation gender identity national origin veteran status or disability.

We also prioritize a safe and healthy workplace. The Company maintains a drug-free work environment and may require drug alcohol and/or medical testing depending on the role.

To ensure a consistent hiring process The Andersons Inc. does not accept unsolicited resumes from agencies that do not have a formal agreement in place and is not responsible for any related fees.

Finally we want to help you stay informed and safe during your job search. Please note that The Andersons only uses company email addresses which contain @ to communicate with candidates via email. If you are contacted by someone about an open job at The Andersons please verify the domain of the senders email address. If something seems unusual we encourage you to verify communications and report any concerns through