Customer Service Representative

Systems LLC an affiliate of Chamberlain Group is a U.S.-based manufacturer of loading dock equipmentmarketed under the Poweramp DLM and McGuire brands. With manufacturing facilities in Germantown Wisconsin and Malvern Arkansas all products are designed and produced in the USA using lean manufacturing techniques. We strive to recruit the best talent in the industry and give employees opportunities for continuing education and training to help them advance in their careers.

This is a role within Systems Customer Experience and Technical Support group. A successful incumbent is expected to (i) Responsible for understanding company products and knowledge of order process at an intermediate level; Provide quotes for potential orders processes new orders checks status of existing orders and (ii) Create and maintain customer files records documents etc.

Requires 3 years of related experience and a minimum of a high school diploma or GED equivalent.

Essential Duties and Responsibilities

Responsible for understanding company products and knowledge of order process; Provide quotes for
potential orders processes new orders checks status of existing orders
Create and maintain customer files records documents etc
Enter for assigned brand all required information into the appropriate databases/applications create
and maintain the customer database ensuring accuracy and timeliness; prepare emails documents
letters correspondence etc. as needed to support customer requirements
Enter all basic leveler restraint edge-of-dock (EOD) orders; schedule all orders and update as needed
Answer incoming customer telephone calls for assigned region; provide back-up to other regions as
needed; provide support to the sales team as needed
Address and resolve customer/sub-contractor inquiries problems and complaints regarding products
service billing applications etc
Provide accurate and timely information regarding the status of open orders to customers and
technicians; coordinate the dispatching of sub-contractors to customer facilities for surveys
installations and repairs
Act as a back-up for the Receptionist when needed
Comply with health and safety guidelines and rules; managers should also ensure compliance across
their teams.
Protect Chamberlain Groups and Systems reputation by keeping information confidential.
Maintain professional and technical knowledge by attending educational workshops reading
professional publications establishing personal networks and participating in professional societies.
Contribute to the team effort by accomplishing related results and participating on projects as needed.

Minimum Qualifications

Education/Certifications:

High School Diploma or GED Equivalent

Experience:

3 years of related experience

Knowledge Skills and Abilities:

Problem solving skills and communicates efficiently and professionally in both written and verbal form

Working knowledge of computer software such as spreadsheets databases word processing applications email Internet etc.

Ability to read and interpret basic engineering and layout drawings (CA Curb angle pit layouts)

Preferred Qualifications

Education/Certifications:

Associate degree

Experience:

Experience in a manufacturing environment

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. Were proud to be an Equal Opportunity Employer and youll be considered for this role regardless of race color religion sex national origin age sexual orientation ancestry; marital disabled or veteran status. Were committed to fostering an environment where people of all lived experiences feel welcome.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact in confidence .

NOTE: Staffing agencies headhunters recruiters and/or placement agencies please do not contact our hiring managers directly.