Customer Service Representative

As a Customer Service Specialist youll provide accurate timely and professional support to customers with questions about their accounts programs benefits policies and services. This role is ideal for someone with strong communication and problem-solving skills attention to detail and the ability to navigate multiple systems in a fast-paced customer service environment.

In the Role

• Handle a high volume of customer inquiries by phone identifying needs and providing clear accurate information.
• Research and resolve account questions or discrepancies taking ownership through resolution and escalating when needed.
• Review update and maintain accurate customer information across multiple systems while protecting confidential data.
• Clearly explain programs benefits policies procedures and account requirements.
• Accurately document customer interactions actions and resolutions.
• Navigate multiple systems and resources to efficiently research and complete customer requests.
• Follow established policies procedures regulatory requirements and service standards.
• Partner with internal teams to resolve issues and ensure seamless customer experience.

Required

• High school diploma or GED
• Experience in customer service call center or another customer-facing environment.

Preferred Qualifications

• Previous customer service experience
• Previous contact center or call center experience

Location: Fort Worth TX On-site

Hours of Operation MondayFriday 7:00 a.m.7:00 p.m.

Schedule This role is scheduled 10:00 a.m.7:00 p.m. MondayFriday (40 hours per week) with opportunities to move to other shifts as openings arise

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912 weve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators our team thrives on transformative digital thinking customer-first energy and flexible work arrangements that grow lives careers and our company. At every level were committed to an inclusive culture career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. Theres never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best we provide opportunities and benefits that make their health and careers a priority. Thats why weve packed our comprehensive benefits package for full- and some part-timers with:

• Health and wellbeing options for team members and their dependents
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Continuing education
• Bonus eligible
• Paid time off
• Paid volunteer time

OneMain Holdings Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age ancestry citizenship status color creed culture disability ethnicity gender gender identity or expression genetic information or history marital status military status national origin nationality pregnancy race religion sex sexual orientation socioeconomic status transgender or on any other basis protected by law.