Customer Service Representative Export

Looking for a career opportunity but have no experience

At MSC we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment and it is important for us to continue to bring professionals with different background and experiences. Together we will continue to grow while connecting the world around us. It is a big world and it takes expertise ingenuity hard work and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world! Excited yet Come join us!

Job Summary/ Key Responsibilities:

This position is responsible for assisting clients with any questions or concerns related to their shipments. Provide exemplary customer service to our valued clients. Maintaining high levels of client satisfaction and productivity. Additionally accurately document and log interactions with customers to ensure data integrity for management reports.

• Answers phone calls and emails in a timely professional and effective manner; Observes corporate guidelines when addressing customer inquiries regarding shipments.
• Ensures that appropriate action is taken to resolve customers problems and concerns; Exhausts all available tools to ensure customers needs are satisfied within first communication.
• Reaches out to respective departments outside of Export Traffic Customer Service to amend and fix any discrepancies. Escalates unique or complex issues to the appropriate supervisor for resolution when necessary.
• Anticipates potential problems before they arise as well as having problem solving skills to solve any unforeseen issues; Goes the extra mile providing additional information to enhance customers experience.
• Performs other duties as assigned.

This role requires working on-site in the office for five days a week from Monday to Friday. There is no option for fully remote or hybrid work in this role unless required off-site duties are being performed.

Qualifications & Key Competencies:

• Bachelors degree preferred or equivalent experience.
• Prior experience in supply chain transportation shipping logistics freight forwarding customer service etc. (preferred)
• Excellent written and verbal communication skills
• Strong attention to details
• Organized efficient and able to manage time effectively
• Strong customer service mindset focused and responsive
• Ability to work under tight deadlines
• Works well as part of a team
• Knowledge of MS Excel with the ability to learn new software

What We Offer

• Health Rx Dental & Vision Insurance
  
• Life Insurance: one-time annual salary up to $50000
• Long-term disability benefits
• Flexible Spending Accounts - (Health Dependent Care Transit/Parking)
• Supplemental Life Accident Critical Illness and Hospital Indemnity Plans

You will also have access to additional benefitseffectiveday one:

• Short Term Disability Insurance
• 401K Plan 3% Safe Harbor Contribution with option for additional 3% employer match
• Wellness Program initiatives
• CorporatePartner Discount Programs

If you need a reasonable accommodation for any part of the employment process please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information visitMSC Mediterranean Shipping Company.