Customer Service Representative Export

Arrange Export shipments while ensuring the proper and timely movement of freight while providing an exceptional customer service.

• Ensure smooth and timely freight process flow
• Prepare various documents for international transportation
• Coordinate and negotiate rates with our contracted vendors in procuring space and services
• Ensure accurate and timely client and vendor billing
• Ensure accurate and timely data entry into our operating system
• Interact with our customers in arranging their international export shipments meeting customer service standards
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements
• Understand department process flow constantly looking for areas of improved efficiency
• Ensure all customers standard operating procedures are followed and SOPs remain updated
• Work with the team on meeting KPI standards as per the companys procedures
• Monitor shipment reports to ensure total customer satisfaction
• Overseas communication

Culture:

• Proactively promote the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.

Qualifications :

• Great attitude and willingness to learn
• Handle fast paced environment and can prioritize tasks
• Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.
• Pro-active strong organizational skills.
• Good computer skills (Excel Word)
• Fluent in English

Additional Information :

Expeditors offers excellent benefits:

• Paid Vacation Holiday Sick Time
• Health Plan: Medical Dental Vision
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company

Remote Work :

No

Employment Type :

Full-time