Customer Service Representative (CSR) & Client Advocate St. Augustine, FL

Location: St. Augustine Florida (In-Office)

Compensation: $17.50 - $19.00/hr (Depending on Experience) Quarterly Profit Sharing Bonuses!

Position: Full-Time Monday Friday (No Weekends)

Tired of soul-crushing call centers rigid scripts and high-stress environments

For over 20 years The Masters Lawn & Pest has been Gainesvilles premier outdoor service company. We believe exceptional client service starts with taking care of our team. As a Customer Service Representative you arent just answering phonesyou are our primary Client Advocate helping local homeowners and businesses solve problems and keep their properties looking great.

Why Youll Love Working at The Masters:

• Financial Growth: Base salary PLUS quarterly profit-sharing opportunities.
• Great Benefits: Health Insurance Life Insurance and a 3% IRA Company Match.
• Work-Life Balance: Paid Time Off (PTO) Paid Holidays and consistent weekday hours (No weekends!).
• Awesome Culture: Quarterly team-building events ongoing training and a supportive close-knit office team.
• Real Advancement: Clear pathways for professional growth within a rapidly expanding local business.

• Customer Service Experience: 1 years in an office administrative or service-industry CSR role.
• Tech-Savvy: Comfortable with Google Workspace MS Office and CRM software. (Experience with Aspire CRM is a huge plus!)
• Great Communication: Clear warm and professional phone presence with strong written email skills.
• Problem Solver: Calm under pressure empathetic and detail-oriented when handling billing AutoPay enrollment or service inquiries.
• Local Reliability: Dependable transportation to our St. Augustine facility.

• Serve as the friendly helpful primary point of contact for our existing clients via phone and email.
• Assist clients with billing questions processing secure payments and setting up AutoPay.
• Log track and follow up on client requests using our CRM platform (Aspire) to ensure 100% satisfaction.
• Resolve routine client inquiries independently and collaborate with field managers on complex service needs.
• Maintain accurate up-to-date client records and account notes.

1. Apply Now: Takes under 2 minutes.
2. 15-Minute Phone Screen: Quick chat to discuss your customer service background and software experience.
3. In-Person Office Interview: Meet the team tour our office and see if were a mutual fit!

Ready to build a career with a company that treats you like family Apply today!