Customer Service Representative-Couplings

The Couplings Customer Service Representative is a customer-facing professional responsible for managing complex customer inquiries quotations order fulfillment delivery performance and technical support activities. This role serves as a key liaison between customers and internal teams to ensure exceptional service operational efficiency and customer satisfaction.

Responsibilities include but not limited to the following:

• Serve as the primary contact for customer inquiries related to products orders pricing delivery status and technical applications.
• Prepare and manage complex quotations proposals blanket orders and pricing requests.
• Provide technical product recommendations and application support using engineering resources and product selection tools.
• Process monitor and expedite customer orders to ensure timely and accurate delivery.
• Analyze open orders backlog and delivery performance to proactively resolve potential issues.
• Coordinate with Sales Operations Planning Engineering Supply Chain and Quality teams to address customer needs and escalations.
• Manage customer complaints RMAs and corrective action requests to drive effective resolution.
• Prepare and communicate customer performance delivery and satisfaction reports as required.
• Maintain accurate customer pricing and order information within ERP systems.
• Support continuous improvement initiatives and special projects focused on enhancing customer experience and operational performance.
• Overtime may be required occasionally.

Qualifications :

• High school diploma or equivalent required. Associate degree or equivalent experience preferred.
• Minimum 3 years of customer service experience in a manufacturing industrial engineering or technical environment.
• Strong ERP system knowledge and proficiency with Microsoft Office applications.
• Ability to interpret technical documentation blueprints and product specifications.
• Strong communication relationship-building and conflict-resolution skills.
• Excellent analytical organizational and problem-solving abilities. Strong math skills are a plus.
• Ability to manage multiple priorities and work effectively across cross-functional teams.
• Demonstrated leadership mentoring and collaboration capabilities.
• Experience working in a diverse environment with a global company is a plus.

Job grade and compensation will be determined based on qualifications and relevant experience.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers - Smiths Group plc)

Remote Work :

No

Employment Type :

Full-time