Customer Service Representative, Community Care (Full Time)

Benefis is one of Montanas largest and premier health systems and we are committed to providing excellent care for all healing body mind and spirit. At Benefis we work hard to support our employees in every aspect of their careers by offering outstanding benefits and compensation state-of-the-art facilities and multiple growth opportunities. The only thing missing is you!

Develops and maintains knowledge of durable medical equipment prosthetics orthotics supplies and payor regulations. Serves as the main liaison between the customer and the company handling new and existing customer needs. Greets and assists walk-in customers triage phone calls for order status inquiries and provides education on proper use and care of medical equipment and supplies. Recommends complimentary products to ensure patient safety and promote functional independence. Resolves customer complaints regarding delivery or product malfunctions. Set up recurring deliveries as indicated for customers. Troubleshoot technical concerns with equipment.

Demonstrates the ability to deal with pressure to meet deadlines to be accurate and to handle constantly changing situations. Demonstrates the ability to deal with a variety of people deal with stressful situations and handle conflict.

Will perform all job duties or job tasks as assigned. Will follow and adhere to all requirements regulations and procedures of any licensing board or agency. Must comply with all Benefis Health Systems organization policies and procedures.

Education/License/Experience Requirements:

• High School graduate or equivalent required
• Medical terminology course or certification preferred
• One (1) year of related healthcare customer service call center or insurance experience preferred
• Strong interpersonal communication skills computer proficiency and basic knowledge of durable medical equipment products
• Requires five (5) hours or CEUs of approved continued education annually with emphasis on customer service DMEPOS products and/or Electronic Health Record (EHR) optimization