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Customer Service Representative, CEUSA
Job Location:
Job Location:
Rehoboth Beach, DE - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
16 August 2026 (18 days ago)
Posted:
Application Deadline:
13 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Clean Energy USA is looking for a Customer Service Representative to join our growing team. This is a full-time position for someone who genuinely enjoys helping people solving problems and making sure customers feel taken care of.
Our Customer Service Representatives work primarily with existing Clean Energy USA customers who have questions concerns or issues with their solar systems. You will communicate with customers by phone and email understand what they need help identify the appropriate solution coordinate with our internal teams and follow through until the issue is resolved.
This is a fast-paced position that requires someone who can stay organized manage multiple customer needs at once and remain calm and professional when a customer is frustrated.
What Youll Do:
- Answer incoming customer calls and emails with a friendly professional and customer-first attitude
- Listen carefully to understand customer questions concerns and system issues
- Help customers understand what may be happening with their solar system and what to expect next
- Determine the appropriate next step and coordinate with the appropriate Clean Energy USA team when additional assistance is needed
- Follow up with customers and internal teams to make sure issues are not lost or forgotten
- Manage customer concerns and complaints with patience professionalism and empathy
- Document customer interactions requests and account information accurately
- Maintain organized customer records and keep information up to date
- Work closely with service installation operations and other departments to resolve customer issues
- Provide coverage and support for other members of the customer service team when needed
- Become knowledgeable about our solar products systems services and processes
- Look for ways to improve the customer experience and our internal processes
We are looking for someone who:
- Genuinely enjoys helping others
- Has excellent listening and communication skills
- Is patient professional and comfortable working with frustrated customers
- Is highly organized and extremely detail-oriented
- Can manage multiple customer requests and changing priorities
- Is a confident problem-solver who takes initiative and follows through
- Can work independently while also being a strong team player
- Is dependable responsive and willing to jump in and help wherever needed
- Is comfortable learning new technology systems and processes
- Is proficient with Microsoft Office and comfortable working with computer-based customer management systems
- Wants to build a long-term career with a growing company
Previous customer service or client service experience is preferred but we are willing to train the right person who has the communication skills attitude and desire to succeed.
What Makes Someone Great at This Job
Great customer service isnt just about answering a phone call. Its about listening to the customer figuring out what they need taking ownership of the problem and following through.
Our customers have made a significant investment in their homes and their solar systems. When something isnt working the way they expect they want to know that someone is listening and will help them get to the right answer.
Were looking for someone who can be that person.
You dont need to know everything about solar when you walk through the door. You do need to be curious willing to learn comfortable asking questions and committed to helping the customer.
About Clean Energy USA
Clean Energy USA is Delawares Premier Solar Installer and a member of the Schell Brothers family of companies.
We are a growing company in an exciting industry and our culture matters to us. We believe in teamwork accountability quality innovation andmost importantlytaking care of our customers and each other.
Being part of the Schell Brothers family provides our employees with the resources and benefits of a larger organization while allowing us to maintain the close-knit team-oriented environment that makes Clean Energy USA unique.
Why Join Clean Energy USA
- Be part of a growing Delaware company and the renewable energy industry
- Work with a team that genuinely cares about its customers
- Opportunities to learn and grow within the company
- Access to the benefits and employee perks available through the Schell Brothers family of companies
- A fast-paced collaborative work environment
- The opportunity to build a careernot simply fill a position
How to Apply
Please send your resume and application to:
Required Experience:
Unclear Seniority
About Company
Our #1 goal is happiness! Schell Brothers builds new homes that are extremely energy efficient, with unparalleled durability, longevity, and strength.
