Customer Service Representative

Stefanini Group is hiring!

Exciting opportunity awaits let us help you get started!

Click Apply now or you may call: (Rachit Rastogi - call: / email:

Hybrid:3 days onsite 2 days remote

Shift Timings:

8:00 AM - 5:00 PM EST

8:00 AM - 4:30 PM EST

9:00 AM - 6:00 PM EST

Job Description:

This section focuses on the main purpose of the job in one to four sentences. Serves as primary contact for customer inquiries order processing and coordinating customer service needs with other functions as required (such as with product availability issues). Serves as customer contact (by telephone or fax) regarding such matters as ordering scheduling and shipping. This section contains a list of five to eight primary responsibilities of this role that account for 5% or more of the work.

Duties and Responsibilities:

• Responds to telephones fax and web product and service orders obtains usage and inputs sales order data and/or product service calls into order fulfillment system.
• Resolves routine and some non-routine customer questions complaints and requests.
• Investigates problems related to shipment of products credits and new orders.
• Through the ordering process obtains information on the amount type and stock on hand. May also expedite orders and initiate action to replenish stock.
• May setup new accounts maintain other records prepare required reports.

About Stefanini Group

The Stefanini Group is a global provider of offshore onshore and near shore outsourcing IT digital consulting systems integration application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas Europe Africa and Asia and more than 400 clients across a broad spectrum of markets including financial services manufacturing telecommunications chemical services technology public sector and utilities. Stefanini is a CMM level 5 IT consulting company with global presence. We are CMM Level 5 company.

#LI-RR1

#LI-HYBRID