Customer Service Representative

ABOUT ENOVIS

Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement global talent and innovation the Companys extensive range of products services and integrated technologies fuels active lifestyles in orthopedics and more information about Enovis please visit .

What Youll Do

At Enovis we pay attention to the details. We embrace collaboration with our partners and patients and take pride in the pursuit of scientific excellence with the goal of transforming medical technology as we know it.

Because thats how we change the lives of patients for the better. And thats how we create better together. Why work at Enovis See for yourself.

As a key member of the Customer Service Team you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes.

Job Title:
Customer Service Representative

Reports To:
Supervisor Customer Service

Location:
Austin TX

Business Unit Description:
Driven by Enovis desire to create innovative products that improve quality of life and restore movement for those suffering from degenerative arthritis Enovis Surgical provides orthopedic surgeons with modern patient-focused solutions for total joint arthroplasty. Partnerships with key surgeon consultants help provide advanced proprietary solutions including EMPOWR 3D Knee and AltiVate Reverse Shoulder.

Enovis Surgical offers a full range of primary and revision implants for hip knee shoulder and elbow reconstructive joint surgeries alongside the tools and digital health technology needed in todays healthcare environment.

Job Title/High-Level Position Summary:

• Join our dynamic remote customer service and sales support team as a Customer Service Representative providing friendly professional customer support and general business assistance.

Key Responsibilities:

• Manage inquiries from internal and external customers and provide exceptional support by email phone and Microsoft Teams.
• Explain products and services clearly and effectively to customers.
• Process product returns exchanges and recall paperwork.
• Collect necessary information and documentation for product complaints.
• Use the ERP system to process orders for billing and restocking.
• Handle credit rebills and facilitate inventory transfer requests.
• Adhere to the monthly closing schedule.

Minimum Basic Qualifications:

• High school diploma or equivalent required.
• 24 years of relevant experience in customer service sales operations and/or logistics.

Travel Requirements:

• Less than 10% travel.

Desired Characteristics:

• Proficiency with ERP systems Microsoft Outlook Excel Word and Teams.
• Excellent written and verbal English communication skills.
• Strong organizational problem-solving and time management skills.
• Customer-focused action-oriented approach.
• Integrity trustworthiness and a friendly professional attitude.
• Ability to work effectively both independently and within a team.

Currently Enovis does not provide sponsorship for employment visas (e.g. H-1B) and will not offer such sponsorship in the future. Applicants must already have full-time work authorization in the United States both now and in the future without requiring sponsorship.

Creating better together. Its the Enovis purpose and its what drives us and empowers us every day on a global scale. We know that the power to create better for our customers our team members and our shareholders begins with having the best team pursuing common goals operating at the highest levels and delivering extraordinary outcomes.

What does creating better together mean to us at Enovis Discover the why behind our purpose values and behaviors:

Our Enovis Purpose Values and Behaviors on Vimeo

We offer a comprehensive benefits package that includes:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Spending and Savings Accounts
• 401(k) Plan
• Vacation Sick Leave and Holidays
• Income Protection Plans
• Discounted Insurance Rates
• Legal Services

ABOUT ENOVIS
Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement global talent and innovation the companys extensive range of products services and integrated technologies fuels active lifestyles in orthopedics and beyond. Visit to learn more.

EQUAL EMPLOYMENT OPPORTUNITY
Enovis provides equal employment opportunities based on merit experience and other work-related criteria without regard to race color ethnicity religion national origin sex age pregnancy disability veteran status or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.

Join us in creating better together.

Links to Why Work at Enovis video on Vimeo.

EQUAL EMPLOYMENT OPPORTUNITY
Enovis provides equal employment opportunities based on merit experience and other work-related criteria without regard to race color ethnicity religion national origin sex age pregnancy disability veteran status or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.