Customer Service Representative

We are seeking a detail-oriented and customer-focused Inside Sales & Customer Service Representative to support daily sales operations customer account management order processing and customer relationship development.

This position will work closely with a designated Regional Manager to manage customer accounts within an assigned territory support sales growth and ensure a high level of customer satisfaction.

The ideal candidate will possess strong communication organizational and multitasking skills along with previous experience in sales customer service or a technical support environment.

• Manage customer accounts and relationships within an assigned territory in partnership with a designated Regional Manager.

• Support sales growth and revenue generation through effective customer engagement and account management.

• Collaborate daily with the Regional Manager to prioritize workflow tasks and sales activities.

• Conduct customer needs assessments and recommend appropriate products services or solutions.

• Follow up on sales opportunities customer quotes and post-sale activities.

• Maintain an understanding of the competitive landscape and effectively communicate company differentiators and value propositions.

• Enter process and verify customer orders to ensure accuracy and completeness.

• Respond to customer inquiries through phone calls and emails in a timely and professional manner.

• Prepare manage and follow up on customer quotes.

• Address customer concerns resolve issues and provide appropriate solutions.

• Process and update Return Merchandise Authorizations (RMAs).

• Provide ongoing customer support throughout the sales and order fulfillment process.

• Maintain positive customer relationships by delivering responsive and professional service.

• Update and maintain accurate customer account and sales opportunity information across various databases.

• Track customer interactions sales activities and account updates.

• Generate and maintain reports as assigned by management.

• Ensure accurate documentation of orders quotes customer communications and account activities.

• Support ISO quality management systems established quality policies and continuous improvement initiatives.

• Assist with training new employees as assigned by the supervisor.

• Collaborate with sales representatives Regional Managers and internal departments to support business objectives.

• Contribute to a positive professional and productive work environment.

• Perform additional duties as assigned.

• 13 years of relevant professional experience.

• Previous experience in customer service sales support account management or a related field.

• Strong customer service and relationship-building abilities.

• Experience handling customer inquiries processing orders and resolving customer issues.

• Minimum of 1 year of sales experience.

• Previous customer service or technical support experience.

• Experience supporting sales teams or Regional Sales Managers.

• Familiarity with order entry quote management and RMA processing.

• Experience maintaining customer account information and sales activity databases.

• Exposure to ISO quality systems or continuous improvement processes.

• Excellent verbal and written communication skills.

• Strong customer service and interpersonal skills.

• Excellent organizational and analytical abilities.

• Strong attention to detail and accuracy.

• Ability to manage multiple responsibilities and prioritize competing deadlines.

• Ability to work effectively in a fast-paced environment.

• Strong problem-solving and customer issue-resolution skills.

• Ability to build and maintain positive customer and internal business relationships.

• Ability to collaborate effectively with sales teams and management.

• Self-motivated dependable and adaptable to changing business needs.