Customer Service Representative # 26-25300
Job Location:
Austin, TX - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Duration: 09 Months
Role Overview:
We are seeking a dedicated and skilled Contact Center Specialist to join our Provider Network team. This role is pivotal in delivering exceptional support to Medicaid providers and clients ensuring seamless resolution of inquiries and issues. The ideal candidate will possess strong communication skills a customer-first mindset and the ability to thrive in a fast-paced high-volume call center environment.
Key Responsibilities:
- Provide unbiased assistance to Medicaid providers and clients regarding eligibility medical claims status and other program-related questions.
- Respond promptly courteously and concisely to phone inquiries ensuring a positive customer experience.
- Document all interactions in clear and concise online logs for accurate record-keeping.
- Transfer callers to appropriate Call Center units when necessary.
- Meet and exceed individual performance standards including strict attendance and productivity metrics.
- Assist with problem resolution and escalate complex issues as needed.
- Perform additional duties as assigned by management.
Required Skills:
- A minimum of six months of recent experience in a high-volume contact center/call center environment.
Preferred Skills:
- Proficiency in Microsoft Office tools (Word Excel Outlook).
- Strong multitasking abilities and organizational skills.
Work Schedule:
- Monday Friday
- 8-hour shift between 7:00 AM 7:00 PM
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions please visit
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race colour religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
AI Statement: By applying you acknowledge that AI-assisted tools may be used during hiring.
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Required Experience:
Unclear Seniority
About Company
USTECH SOLUTIONS is the largest independent diversity workforce partner operating a global footprint. For 20+ years, we have partnered with leading MSPs and some of the world’s largest enterprises to deliver a flexible workforce.
