Customer Service Rep

Are you ready to power up your career with one of the nations largest and most respected electrical distributors Since 1952 State Electric Supply Co. has been a leader in the electrical distribution industry offering unmatched service and expertise across 42 locations across 7 states. Now were looking for a dedicated and motivatedCustomer Service Repto join our team and help us deliver excellence to our customers!

As a member of our ACT (Advance Customer-Service Team) you must be an active listener and skilled problem solver to offer quick and accurate assistance to our online customer inquiries though multiple channels. The candidate must be a self-motivated individual who loves the digital business world with a strong eye for detail and commercial awareness to optimize the users journey. You ARE the virtual handshake between State Electric and our customers.

TheCustomer Service Representativewill be responsible for:

• Providing specific information regarding use of the website products or services offered by State Electric Supply.
• Handling customer requests questions and complaints on variety of support channels including phone live chat contact us forms and email.
• Following up with customers accurately and quickly.
• Keeping track of customer expectations and preventing recurring issues.
• Generating leads and identifying potential up-sell or cross-sell opportunities with existing customers.
• Build a sustainable and mutually beneficial relationship between customers and the State Electric brand.

Skills:

• Experience with Outlook Work Excel Cisco Finesse or other call center or live chat programs.
• Well-developed verbal and written communication skills.
• Responds to customer complaints requests and inquiries in a professional and timely manner.
• Good organizational and record keeping skills.
• Adapts quickly to new challenges and opportunities

Required Education:

• High School Diploma/GED required
• Applicable associate or bachelors degree preferred but not required.
• The successful candidate will be required to complete company and/or industry specific in-house training.

Hours and Environment:

• Monday-Friday full-time position.
• This position is an office desk-based role.
• Pay is determined by experience and qualifications.

Why State Electric Supply Co.

• At State Electric youre not just another employee youre a vital part of a high-energy team that thrives on innovation collaboration and excellence. We believe in empowering our people with the tools and support they need to succeed in a dynamic and rewarding environment.

Our Benefits Are Electrifying!

We dont just offer competitive pay we provide a benefits package that will charge up your career including:

• Comprehensive Healthcare Coverage:UHC Medical/Prescription/Dental plans Garner Health services and VSP Vision for eye care.
• Health Savings Account (HSA):Through Optum take advantage of tax-advantaged savings for medical expenses.
• Disability and Life Insurance:Coverage provided by Mutual of Omaha for peace of mind.
• TextCare & Wellness Program:Stay connected with healthcare providers and maintain your well-being.
• Retirement Savings Plans:401K and Roth IRA plans plus Profit Sharing opportunities.
• Flexible Paid Time Offto help you maintain a healthy work-life balance.
• Tuition Reimbursement & Education Assistancefor lifelong learning.
• Weekly Paywith Direct Deposit for added convenience.
• Employee Discounts and Purchase Benefits because we value you!

A Career with State Electric is More Than Just a JobIts a Community!

At State Electric Supply Co. were not just in the business of selling products were in the business of building lasting relationships. Youll work alongside a team of talented professionals dedicated to delivering the latest technology and solutions to our communities.

Ready to Power Up Your Career

If youre motivated customer-focused and ready to take on new challenges we want to hear from you! State Electric Supply Co. offers endless opportunities for professional development and career advancementjoin us and be part of something big.

Apply Today!

State Electric Supply Co. is an Equal Opportunity Employer committed to fostering an inclusive and diverse work environment. We value the unique perspectives and backgrounds of all our employees and we invite talented individuals from all walks of life to apply.

Notice:
Your safety and security matter to us. During the recruitment process no recruiter or employee will request sensitive financial or personal information via email. If you encounter any suspicious activity please reach out to us at:or.

Lets build the future togetherapply now and energize your career with State Electric Supply Co.!