Customer Service Rep (5296)

Were looking for a Customer Service Rep to join our team in Albany United this role youll be the friendly face of our organization helping customers with their inquiries and ensuring they have a positive experience with our products and services. Youll work in a fast-paced environment where your empathetic approach and problem-solving skills will make a real difference in customer satisfaction and loyalty.

• Respond to customer inquiries via phone email chat and other communication channels in a timely and professional manner
• Listen actively to customer concerns and provide accurate helpful solutions
• Troubleshoot customer issues and resolve complaints with patience and understanding
• Maintain detailed and accurate records of customer interactions and transactions
• Provide product and service information to customers answering questions thoroughly
• Follow up with customers to ensure their issues have been resolved satisfactorily
• Meet or exceed performance metrics including response time resolution rate and customer satisfaction scores
• Escalate complex or unresolved issues to appropriate departments or supervisors
• Customize solutions based on individual customer needs and preferences
• Adhere to company policies and procedures while maintaining a supportive attitude toward customers

Qualifications :

• Proven customer service experience or equivalent work experience in a customer-facing role
• Excellent communication skills both written and verbal
• Strong active listening and empathetic approach to customer interactions
• Proficiency with computer systems and ability to learn new software quickly
• Ability to multitask and manage multiple customer inquiries simultaneously
• Problem-solving skills with a focus on finding customer-centered solutions
• Patience and composure when handling difficult or frustrated customers
• Typing speed of at least 40 words per minute
• Preferred: Experience with Customer Relationship Management (CRM) software
• Preferred: Product knowledge or familiarity with our industry
• Preferred: Conflict resolution experience
• Preferred: Bilingual capabilities

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time