CUSTOMER SERVICE & SCHEDULING COORDINATOR
IN OFFICE JACKSONVILLE FLORIDA FIVE SMOOTH STONES AUDIO-VIDEO-SMART HOME
A great schedule is more than a calendar. It is a promise kept.
Five Smooth Stones AV is a locally owned smart-home and audiovisual company serving clients throughout Northeast Florida. We design and install technology in exceptional homes but we measure success by more than projects completed or revenue earned. We are a faith- and family-first company. Our faith shapes how we treat peoplewith honesty humility care and accountabilityand family matters in the way we build our workplace.
We want to build people not just a business. We believe good work should help people grow give them meaningful responsibility and strengthen the lives connected to our company. We work hard we play hard we help one another own our mistakes celebrate the wins and try to keep a sense of humor when the day changes before lunch.
We are looking for a Customer Service and Scheduling Coordinator who can bring order to a fast-moving operation while making customers and teammates feel heard. This person will sit at the center of our service and installation calendar turning dozens of details into a clear plan our technicians can execute.
The Role
Think of this position as the air traffic control tower for our field team. Service calls pre-wires trim-outs final installations warranty visits parts delays permits builder needs and customer availability all compete for the same calendar. Your job is to see the whole board ask the questions others may miss and keep work moving without creating surprises for customers or technicians.
You will communicate with customers builders technicians salespeople operations purchasing and accounting. Some days will run exactly as planned. Others will require three schedule changes a missing permit a delayed part and a calm phone callall before noon. The right person can handle that pressure without becoming careless abrupt or rattled.
What You Will Own
Schedule service calls installations pre-wires trim-outs final installations warranty work and return visits.
Maintain an accurate dispatch calendar and coordinate technician assignments realistic job durations and multi-day projects.
Contact customers to confirm appointments explain applicable service charges and communicate schedule changes clearly.
Review job details labor requirements parts availability permits access instructions and required documents before placing work on the calendar.
Maintain clear useful work-order notes so technicians arrive preparednot guessing.
Track unanswered customer requests missing documents permit requirements parts delays and other obstacles until they are resolved.
Coordinate scheduling updates and handoffs with sales operations purchasing accounting technicians and builder representatives.
Monitor shared scheduling email accounts and respond promptly and professionally.
Escalate customer complaints billing questions warranty questions and scheduling conflicts to the right manager.
The Person Who Will Thrive Here
You may be a strong fit if these statements sound like you:
You are organized enough to manage the details and flexible enough to change the plan when reality changes.
You close loops. An unanswered request missing document or delayed part stays on your radar until someone owns the next step.
You communicate early clearly and kindlywith customers and coworkers alike.
You can be warm without being vague and firm without being harsh.
You do not take an upset customer personally but you do take responsibility for helping move the conversation toward a solution.
You understand that accurate notes and data entry are not busywork; they are what allow the next person to do excellent work.
You enjoy helping a team succeed and want your work to contribute to something meaningful.
Experience and Skills
Excellent organization communication and follow-through
Strong customer-service instincts and practical problem-solving skills
Ability to manage multiple priorities and frequent schedule changes
High attention to detail and accurate data entry
Comfort learning scheduling dispatch email spreadsheet and builder-management systems
Experience in scheduling dispatch construction coordination home services or office operations is preferred
Confidence composure and professionalism during occasionally turbulent customer interactions by phone or email
What Matters Most
We can teach systems and processes. We cannot teach someone to care follow through or treat people well when the day gets difficult. We need a person who sees details communicates honestly protects the customer experience and understands that the schedule affects every department in the company.
A Final Word
If you want a quiet job where every day follows the same script this is probably not it. If you enjoy solving the puzzle helping people keeping a team moving and bringing calm to a busy operation we would like to meet you. Send us your resume along with a short note telling us why this roleand this kind of companyappeals to you.
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