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Customer Service Manager
Job Location:
Job Location:
Pleasant Grove, OH - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
13 August 2026 (20 days ago)
Posted:
Application Deadline:
10 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
CUSTOMER SERVICE MANAGER
At Romex exceptional customer care is at the heart of everything we do and that starts with the people who lead our Customer Service team. Were looking for a Customer Service Manager whos ready to guide a talented CSR team sharpen their performance and build a service experience customers genuinely trust.
This is more than a management role; its a chance to shape how a growing pest control company shows up for its customers every single day. Youll coach and develop your team drive the KPIs and quality standards that keep operations running at their best and act as the connective tissue between Customer Service Sales and our technicians in the field. Youll have real influence on department strategy real autonomy to build the team culture you want to see and real support to bring both your in-office and remote CSRs together as one team.
If youre looking for a role where your leadership is seen your ideas are heard and your impact is measurable Romex is where you build that career.
COMPENSATION & BENEFITS
- Base Salary: $60000 $70000 (DOE)
- Performance bonus opportunities
- Health dental and vision insurance
- Paid time off and holidays
- 401(k) with generous company match
- Employee Stock Purchase Program
KEY RESPONSIBILITIES
Team Leadership & Culture
- Support and lead the CSR team in day-to-day operations serving as a reliable point of guidance and support
- Conduct regular one-on-one meetings with team members to provide constructive feedback and encourage ongoing professional growth
- Foster a positive inclusive team environment through recognition programs friendly competitions and consistent communication
- Ensure remote team members feel connected supported and included as valued members of the team
Performance & Quality Management
- Monitor weekly performance metrics including call volume missed calls alerts and availability
- Partner with team members to set individual goals and support them in achieving performance benchmarks
- Conduct regular quality checks on calls alerts and scheduling accuracy to uphold high service standards
- Deliver constructive feedback and coordinate retraining as needed to maintain consistent service quality
Development & Collaboration
- Onboard and train new hires and develop clear useful guides and resources for the CSR team
- Provide ongoing learning opportunities and coaching to support continuous improvement across the team
- Communicate proactively and effectively with departments such as Sales and Technicians to ensure alignment on service delivery and timely issue resolution
Strategy & Customer Escalations
- Collaborate with upper management to align on department goals and objectives
- Meet regularly with the team lead to provide guidance share updates and ensure overall departmental success
- Handle escalated customer concerns with professionalism empathy and efficiency ensuring timely resolution and customer satisfaction
QUALIFICATIONS
- 2 years of leadership experience
- Pest control industry knowledge
- FieldRoutes CRM proficiency (Required)
- Proven track record of meeting or exceeding department objectives
- Excellent communication leadership and problem-solving skills
WHY JOIN US
- Lead and develop a CSR team with the autonomy to shape coaching training and quality standards your way
- Work alongside supportive upper management that values your input on department goals and strategy
- See the direct impact of your leadership on customer satisfaction team performance and company growth
- Grow your career in a stable expanding industry with clear room for advancement as Romex scales
Required Experience:
Manager
About Company
Pest control near me? Romex is a locally managed pest control company serving TX, OK, LA & MS. All-natural options available. Child & pet safe. Sentricon® certified. 28,000+ families protected.
