Customer Service Manager

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem (XYL) is a leading global water technology company committed to developing innovative technology solutions to the worlds water Companys products and services move treat analyze monitor and return water to the environment in public utility industrial residential and commercial building services also provides a leading portfolio of smart metering network technologies and advanced infrastructure analytics solutions for water electric and gas Companys more than 16500 employees bring broad applications expertise with a strong focus on identifying comprehensive sustainable solutions. Headquartered in Rye Brook New York with 2017 revenue of $4.7 billion Xylem does business in more than 150 countries through a number of market-leading product brands.

The name Xylem is derived from classical Greek and is the tissue that transports water in plants highlighting the engineering efficiency of our water-centric business by linking it with the best water transportation of all that which occurs in nature. For more information please visit us at.

Sensus a Xylem brand helps a wide range of public service providers from utilities to cities to industrial complexes and campuses do more with their infrastructure to improve quality of life in their communities. We enable our customers to reach farther through the application of technology and data-driven insights that deliver efficiency and responsiveness. We partner with them to anticipate and respond to evolving business needs with innovation in sensing and communications technologies data analytics and services. Learn more at and follow @SensusGlobal on Facebook LinkedIn and Twitter.

The Role:Sensus a Xylem brand seeks to hire aCustomer Service Manager. The Customer Service Manager will directly lead the Customer Service organization to orchestrate the overall Order Management process. The Senior Manager will be responsible for the strategy automation and continuous improvement in all related processes to better serve customer requirements and needs. Customer satisfaction is the top priority for this organization.

Essential Duties/Principal Responsibilities:

• Ensure that streamlined processes are in place for telephone support order entry order expedites debit/credit and international processes
• Monitor and document queues to ensure staff is adequately servicing all customer verticals (Water/Gas/Electric/Services)
• Facilitate to Automate and improve Order Entry processes across all relevant product lines
• Achieve Customer Service objectives by contributing customer service information and recommendations to strategic plans and reviews
• Identify customer service trends and implement as appropriate
• Determine drive and implement system/process improvements
• Meet customer service financial objectives prepare annual budget expenditures; analyze variances and initiate corrective actions when necessary
• Establish and communicate service metrics; monitor and analyze results implementing changes when necessary

Minimum Qualifications: Education Experience Skills Abilities License/Certification:

• Bachelors degree in Business or equivalent experience is required
• 1-2 years of managementexperience
• Working knowledge of Microsoft Office and ERP business systems
• Effective leadership skills
• Process improvement experience; Lean/Six Sigma desired
• Strong communication skills

The salary range for this position is $70000 to $85000 plus bonus. Starting pay is dependent on multiple factors such as skills experience and work location and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package including Medical Dental and Vision plans 401(k) with company contribution paid time off paid parental leave and tuition reimbursement.

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Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.