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Customer Service & Logistics Assistant


Job Location:

Waltham, MA - USA

Yearly Salary: USD 60000 - 60000
Posted: 3 October 2026 (2 days ago)
Application Deadline: 31 December 2026
Vacancies: 1 Vacancy

Job Summary

Customer Service & Logistics Assistant / Shipping & Receiving Coordinator


Waltham MA Fully on-site

My clients North American operations run through its Waltham facility and this role keeps product moving: received stored across temperature-controlled environments and shipped to customers.

Why You Should Apply

  • Up to $60K salary depending on experience
  • 25 days PTO plus 10 paid holidays
  • 5% 401(k) match
  • Medical dental vision life and EAP plus a paid volunteer day and wellbeing allowance
  • LinkedIn Learning plus regular in-house training

What Youll Be Doing

  • Receive and store materials at ambient 4C -20C and -80C
  • Assemble kits and pack shipments from dry-ice boxes to 200kg pallets
  • Run put-away inventory counts and expiration tracking
  • Prepare domestic and international shipping documents and coordinate with couriers and suppliers
  • Process orders in NetSuite and Salesforce and support customers on shipping returns and exchanges

About You

  • Be able to do the job as described.
  • Cold-chain or temperature-controlled storage experience
  • Comfortable moving palletized freight with powered lifters
  • Working knowledge of NetSuite and Salesforce
  • Bonus: Incoterms import/export declarations and tariff codes

US work authorization required.

How To Apply

Wed love to see your resume but we dont need it to have a conversation. Email Russ at and tell me why youre interested. Or if you do have a resume ready apply here


Required Experience:

Junior IC


About Company

Niche executive search firm with 30+ years specializing in executive search and staffing in Medical Device, Biotech, Pharma, and Diagnostics. Jacobs Management Group is a WBENC certified retained and contingent search firm with 30+ years of industry success and a national network.

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