Customer Service Leader

In order to qualify for this position resumes must provide sufficient experience and/or education knowledge skills and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills knowledge and abilities as they relate to this position therefore applicants are encouraged to be clear and specific when describing experience.

MAJOR DUTIES AND RESPONSIBLITIES:

• Assists supervisor by leading and directing at least three (3) subordinate Recreation Aids and Recreation Assistants answering questions passing on instructions resolving problems which arise training new employees and ensuring the smooth flow of operations.
• Performs a full range of services such as assisting customers taking special orders providing layaway services following up on delinquent payments making refunds and adjustments resolving routine complaints and any other customer service-related duties or transactions.
• Maintains a complete and systematic set of records relating to customer service transactions.
• Checks to ensure the periodic procurement of supplies and equipment is processed as required for an efficient operation.
• Performs other related duties as assigned.

• Must meet Federal Employment suitability requirements and successful completion of background investigation. Background investigations are conducted using fingerprint identification and completion of background inquiry forms.
• Must successfully pass the E-verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• You must go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9.
• May be required to pass pre-employment examinations.
• A valid State drivers license is required to operate motor vehicles.
• Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• Selective Service Registration is required for males born after 12/31/1959.

Resumes must include information which demonstrates experience and knowledge skills and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan series grade to and from dates and address of the agency/organization.

A qualified candidate must possess the following:

• At least one year of general experience in retail sales.
• Ability to lead employees in performance of their duties.
• Knowledge of basic accounting and cash handling.
• Ability to operate a POS system or cash register.
• Ability to lift and carry objects weighing up to 30lbs.

You will receive credit for all qualifying experience including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. professional philanthropic religious spiritual community student social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment.

As part of the application process you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration.

ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS.

Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.

PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE.

RELOCATION:

• NO Payment of Permanent Change of Station (PCS) is authorized based on a determination that a PCS move is not in the Government interest

KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT

• Males must be registered or exempt from Selective Service. must be determined suitable for federal employment.
• Selectee may be required to successfully complete a probationary period.
• Selectee is required to participate in the direct deposit pay program.
• Social Security Card is required.
• Satisfactorily complete an employment verification (E-VERIFY) check. As of May 7 2025 The REAL ID act requires visitors to have a REAL ID or passport to access to Government Facilities. This will be a requirement for employment.
• A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal.

NOTE: Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility at Although a Self-Check is not mandatory it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job.