Customer Service Lead

Client Service RepresentativeSupervisor

Medway Animal Hospital

Who Are We Looking For

Are you a passionate veterinary receptionist ready to grow your leadership skills and help develop a strong motivated reception team Do you enjoy teaching and mentoring others Do you love partnering with clients to help them reach their pets medical goals

Are you looking to build long-term relationships with clients and patients while bringing positivity and accountability into your workplace

If you answered YES we would love to meet you!

About the Role

Client Service Representative Supervisor is an exciting opportunity to join our dynamic general practice team. This leadership role blends exceptional client service with team supervision and operational support.

As both a Client Service Representative and Supervisor you will serve as the first and last point of contact for our clients while guiding and supporting the reception team to ensure outstanding client and patient experiences.

Key Responsibilities

Client Service & Communication

• Answer phone calls and emails promptly with professional friendly service

• Schedule appointments based on patient needs and veterinarian availability

• Send appointment reminders confirmations and follow-ups using our electronic systems

• Re-engage inactive clients through outbound calls

• Greet clients warmly and ensure a positive visit experience

• Demonstrate empathy and professionalism especially with emotional or concerned clients

• Provideaccuratepost-visit instructions and promote preventive care services

Patient Records & Technology

• Maintainaccurateelectronic medical records

• Process billing transactions (credit cards digital payments financing options insurance claims)

• Maintain organized communication and scheduling systems

Leadership & Supervision

• Ensure practice scheduling supports both client access and medical efficiency

• Recruit onboard and train new reception team members

• Provide mentorship coaching and performance feedback

• Address performance concerns with professionalism and accountability

• Audit end-of-day procedures and ensure operational accuracy

• Update andmaintaintraining materials

• Foster a culture of accountability teamwork and exceptional customer service

What Skills & Experience Should You Have

• High school diploma (required)

• Degree in veterinary or related field (preferred)

• Minimum 3 years of customer service experience (required)

• At least 1 year of veterinary experience (required)

• 12 years of leadership or supervisory experience (preferred)

• Strong verbal and written communication skills

• Knowledge of animal handling patient care principles and common veterinary medications

• Strong organizational and operational skills

• Demonstrated patience empathy and professionalism

• Comfort with scheduling software and electronic medical records

Ideal candidates are motivated energetic compassionate and committed to both patient care and team development.

Why WorkwithMedway Animal Hospital

We are committed to elevating the culture within our practice while delivering the highest standard of veterinary medicine. Our goal is toensure thatevery client and patient experiences warmth empathy and excellence at every visit.

We offer:

• Electronic Medical Records

• A positive team-oriented work environment

• A supportive leadership team

• Strong emphasis on leadership development and professional growth

Benefits

We offer a competitive compensation and benefits package including:

• Pay up to $25per hour (based on experience)

• Bonus pay opportunities

• Medical Dental & Vision Insurance

• 401(k) with matching options

• Paid Time Off

• CE Allowance

• Employee Pet Discounts

• Life Insurance

• Flexible scheduling options

Working Conditions

• Full-time position

• Flexible Schedule

• Fast-paced dynamic environment

• Ability tolift40 pounds and perform occasional physical tasks

If you are looking to make a meaningful difference in the lives of pets and their people whilegrowingyour leadership career we would love to hear from you.

Apply today and become part of the Medway Animal Hospital team!

Fostering Internal Growth: Employee Career Development at AmeriVet

Your journey to career advancement starts where you are. Discover your potential for growth within AmeriVet as we provide mentorship and insights into cross-functional roles. Elevate your skills transition into leadership positions and shape your success by harnessing the power of internal opportunities.

At AmeriVet were committed to your growth development well-being and success. We empower team members with the resources support and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Heres what you can expect when you join our team:

• Tailored development programs mentorship and career pathing to help you achieve your unique goals.

• Competitive pay performance bonuses 401(k) matching and student loan assistance to foster your financial well-being.

• Health dental vision life insurance and mental health resources to support your overall well-being.

• Generous paid time off and holidays because your personal time matters.

• A supportive collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet your unique skills and passion are celebrated and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.