Customer Service Insurance Representative

Have you ever considered creating a career path of becoming a licensed insurance representative Good news! Foundever will invest in YOU- We cover your training testing and insurance licensing costs!

As a Customer Service Insurance Representative at Foundever your primary role will be to handle inbound calls regarding customers insurance policies. Youll assist callers with inquiries about coverage policy endorsements certificated binders billing or policy modifications. Expect to manage a high volume of billing calls especially around military paydays on the 1st and 15th of each month. While awaiting your state license new hires will focus solely on billing inquiries.

This position requires you to be onsite. Must live within commuting distance of 921 Strickland Bridge Rd Fayetteville NC 28304.

• $18-$20/hour with incentive/bonus potential.
• Enjoy 100% paid professional training.
• Comprehensive benefits including medical dental and vision
• Wellness Benefits including our Employee Assistance Program
• 401 (k) with company matching
• Paid Time Off
• Employee Discounts
• Career Growth 93% of managers promoted within!
• Extra earnings through bonus programs and referrals

• Ability to navigate system tools to search for answers & information
• Connect with customers clients insurance carriers and internal teams to provide coverage information and policy recommendations with empathy and compassion
• Self-motivated and eager learner with a strong sense of accountability consistently driven to excel in training and on-the-job performance
• Able to complete collegiate-level coursework to prepare for the state exam.
• Strong organizational skills

First 3 weeks of training will be completed remotely so a home setup is required.

Home Setup Requirements:

• Internet: Hardwired high-speed internet connection
• Workspace: Quiet distraction-free workspace. Webcam presence is required during training. Associates cannot provide primary caregiving during working hours.
• Device: Personal computer or tablet required (Kindle Fire tablets and cell phones are not permitted for College of Insurance training)
• On-Site Requirement: Product training and work will take place on site after remote training is completed.

Foundever is a global leader in the customer experience (CX) industry. With 130000 associates across the globe were the team behind the best experiences for 800 of the worlds leading and digital-first brands. Our innovative CX solutions technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

Foundever is committed to selecting developing and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race age color religion sex creed national origin ancestry citizenship disability/handicap marital status protected veteran status uniform status sexual orientation pregnancy genetic information gender identity and expression or any other basis protected by federal state or local law. The Company forbids discrimination of all kinds whether directed at Associates applicants vendors customers or visitors. This policy applies to all terms and conditions of employment including recruitment hiring promotion compensation benefits training discipline and termination.

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