Customer Service Inside Sales

Our Douglasville office is accepting updated resumes ASAP for our client near the Douglas County/Fulton Industrial/Austell area

Email updated resume to

We are seeking a candidate with Customer Service experience from a Distribution or manufacturing company (This is not a warehouse position)

We are not seeking retail restaurant or call center. It must be in office for manufacturing or distribution companies with purchase order experience

Has a lot of small parts to the computer system/job position and must be able to pay attention to detail and retain information well

POSITION: Customer Service Representative

PAY RATE: $17.00 -$18.00 per hour
SCHEDULE: MondayFriday 8:00 AM 5:00 PM

This is a fully in office position in the Lithia Springs Fulton Industrial area

We are looking for someone that would like to grow internally with the company

This is NOT a remote position

Job Summary

The Customer Service Representative serves as the primary point of contact for customers providing professional timely and accurate assistance. This role is responsible for handling inbound calls processing orders coordinating shipments resolving customer concerns and ensuring overall customer satisfaction.

Essential Duties & Responsibilities

• Answer incoming customer calls in a courteous and professional manner

• Accurately enter and process customer orders

• Schedule shipments and coordinate delivery timelines

• Resolve customer complaints and issues promptly and efficiently

• Assist customers with product inquiries shipping questions and pricing corrections

• Investigate and correct order shipping or billing discrepancies

• Maintain accurate records and documentation within company systems

Requirements

• Minimum of three (3) years of customer service experience from a manufacturing or distribution office setting (Not fast food call center medical or retail)

• Strong phone etiquette and verbal communication skills

• Basic computer literacy and ability to learn company systems

• Proficient in English (verbal and written)

• Reliable detail-oriented and customer-focused

• Must be able to pass a background check and drug screen

Equipment

All necessary equipment will be provided.

CHASE provides Equal Employment Opportunities to all employees and applicants for employment without regard to race color religion sex national origin age disability status as disabled veteran marital status or any other legally- protected characteristic in accordance with applicable addition CHASE complies with applicable state and local laws governing nondiscrimination in employment in every location.

CHASE is committed to complying fully with the Americans with Disabilities Act (ADA) and ensuring equal opportunity in employment for qualified persons with disabilities

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