Customer Service & Inside Sales Coordinator

Serves as the primary point of contact for inbound customer inquiries while providing technical support to both customers and the outside sales team. This role combines technical expertise sales coordination and operational execution to ensure accurate information efficient order processing and effective support of sales opportunities.

• Answer incoming phone calls and respond to customer inquiries in a professional and timely manner
• Provide technical guidance on torque tools equipment and applications
• Deliver internal technical support to the outside sales team assisting with product selection applications and specifications
• Identify customer needs and recommend appropriate products or solutions
• Generate and manage customer quotations
• Check inventory levels and communicate accurate lead times to customers and sales team members
• Enter and process customer orders accurately and efficiently
• Create and maintain customer records including adding new customers into the system
• Request collect and maintain tax exemption certificates and related documentation
• Route inquiries to the correct internal departments (service calibration engineering etc.) when needed
• Qualify sales opportunities and direct them to the appropriate outside sales representative
• Support the outside sales team with lead generation and follow-up activities
• Manage demo tool inventory including tracking coordinating transfers and ensuring availability for sales use
• Maintain accurate records of customer interactions orders and opportunities in CRM/ERP systems
• Assist with order tracking issue resolution and basic troubleshooting
• Stay up to date on product knowledge industry standards and company offerings

Requirements

• Technical aptitude or experience with industrial tools
• Strong communication and customer service skills
• Ability to clearly explain technical concepts to both customers and internal sales teams
• Organized detail-oriented and able to manage multiple tasks in a fast-paced environment
• Experience in inside sales customer support or technical service preferred
• Proficiency with CRM/ERP systems and Microsoft Office

Preferred Experience

• Background in industrial/mechanical equipment
• Experience working in a manufacturing industrial distribution or tool environment
• Familiarity with calibration torque specifications or fastening applications

Key Competencies

• Technical problem-solving and application support
• Customer-focused mindset
• Strong collaboration with internal and external sales teams
• Time management and prioritization
• Attention to detail and process accuracy
• Work Environment
• Office-based role with frequent phone and computer use
• High interaction with customers outside sales service and engineering teams

Salary range $60000 - $70000 depending on experience.

Norbar Torque Tools offers 100% paid medical insurance and a company-funded HSA. Paid vacation sick days and paid holidays are also part of the package we provide along with a competitive salary and a 401k plan.

Snap-on is an Equal Opportunity Employerminority/female/disabled/veteran