Customer Service Engineer II

At Cadence we hire and develop leaders and innovators who want to make an impact on the world of technology.

Customer Service Engineer II

Location: Livonia

System Dynamics primary product focus Adams

Passionate about technical support and advanced technologies This role offers massive career growth and endless learning opportunities.

Why Youll Love Working Here

• Be part of a global leader in intelligent system design simulation.
• Collaborate with a forward-thinking team dedicated to innovation and excellence.
• Learn from a long-tenured team with deep product and customer experience.
• Enjoy career growth opportunities and exposure to cutting-edge technologies.

About the Role

As part of the Global Technical Support Team youll provide advanced technical support for Cadences Adams software product line ensuring customer success and satisfaction. Youll also contribute to other activities such as delivering training knowledge creation and SimAcademy webinars.

This role is perfect for someone who loves working with mechanical systems exploring automotive and controls domain solving complex problems and communicating technical concepts clearly.

What Youll Do

• Provide technical support for Adams products from basic inquiries to complex application issues.
• Deliver product training and live demos for customers.
• Create knowledge content (how-to articles videos presentations).
• Engage with the user community and forums.
• Collaborate with sales services and R&D teams to share feedback and improve products.
• Meet or exceed KPIs for responsiveness and quality in customer support.

What Were Looking For

• Masters degree in Mechanical Engineering or related field.
• Recent graduates are welcome! (Industry experience is a plus but not required.)
• Strong communication skills and ability to simplify complex concepts.
• Self-organized deadline-driven and a team player.
• Good understanding of mechanical systems and basic automotive concepts.
• A passion for customer support.
• Eligible to work in the U.S.

Preferred Skills

• Experience with Adams simulation software or other MBD tool.
• Familiarity with FEA tools (MSC Nastran ANSYS).
• Proficiency with CAD systems (CATIA Creo SolidWorks).
• Experience with MATLAB Python and/or C

Core Skills

Customer Technical Support Mechanical Engineering Simulation Software Communication FEA Tools CAD Tools MBD Automotive Training Delivery MATLAB/Python

Ready to grow your career and work with cutting-edge technologies Apply today!

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