Customer Service Data Entry Coordinator (Remote)

PulseMediaNL is a dynamic organization committed to delivering reliable customer support while maintaining accurate secure and well-organized business information. We value professionalism accuracy responsiveness confidentiality teamwork and a positive customer experience.

We are seeking an organized and detail-oriented Customer Service Data Entry Coordinator to join our remote team. This position combines customer service data entry record management and general administrative support.

The successful candidate will communicate with customers through approved channels process and update customer information maintain accurate records assist with routine service requests and support the day-to-day administrative needs of the customer service and operations teams.

The Customer Service Data Entry Coordinator serves as both a customer support representative and an administrative data specialist. The position is responsible for ensuring that customer inquiries are handled professionally while related information is accurately documented within company systems.

The coordinator will process customer records review information for accuracy update databases and spreadsheets organize digital documentation follow up on routine customer requests and escalate issues when appropriate.

Because this is a remote position candidates should be comfortable working independently communicating through digital platforms managing multiple assignments and maintaining productivity without continuous direct supervision.

• Respond to customer inquiries through email telephone live chat messaging systems and other approved communication channels.

• Provide clear and accurate information regarding company services procedures customer records and general inquiries.

• Maintain a professional courteous and helpful approach during all customer interactions.

• Listen carefully to customer questions and identify the information or assistance required.

• Resolve routine customer inquiries according to established company procedures.

• Escalate complex sensitive or unresolved matters to the appropriate supervisor or department.

• Follow up on outstanding customer requests when necessary.

• Keep customers appropriately informed about the progress of their requests.

• Maintain consistent customer service standards across communication channels.

• Enter customer and business information accurately into company databases CRM systems spreadsheets and other approved platforms.

• Create new customer records and update existing profiles when information changes.

• Process information received through forms emails applications customer requests and other approved sources.

• Verify names addresses contact information reference numbers dates and other relevant details before completing records.

• Review entered information for typing errors missing fields duplicate records and inconsistencies.

• Correct inaccurate information according to established procedures.

• Maintain complete documentation of customer interactions and actions taken.

• Ensure records are updated promptly following customer communications.

• Follow established formatting categorization and data-entry standards.

• Compare information entered into company systems against approved source documents.

• Perform routine quality checks to ensure customer information is complete and accurate.

• Identify incomplete inconsistent outdated or duplicate records.

• Flag questionable information for clarification rather than making unsupported assumptions.

• Correct data-quality issues within the employees authorized responsibilities.

• Report recurring discrepancies or system issues to management.

• Assist with database cleanup and record-maintenance projects.

• Follow established procedures for documenting significant corrections or updates.

• Provide administrative support to the customer service and operations teams.

• Maintain spreadsheets trackers logs customer lists and other administrative records.

• Process forms customer requests internal documents and related paperwork.

• Organize and maintain electronic filing systems.

• Retrieve customer records and documents for authorized internal requests.

• Assist with preparing routine reports and administrative summaries.

• Monitor assigned tasks and follow up on outstanding items.

• Coordinate information between customer service and other departments when required.

• Support special administrative and data-management projects as assigned.

• Receive and review customer requests to ensure required information has been provided.

• Enter relevant details into the appropriate company system.

• Verify information before processing requests.

• Identify missing information and request clarification through approved channels when necessary.

• Track requests through the appropriate workflow.

• Update records as requests progress.

• Notify or escalate to appropriate team members when additional action is required.

• Maintain accurate records of completed pending and escalated requests.

• Monitor assigned customer service inboxes and digital communication channels.

• Respond to routine inquiries within established response-time expectations.

• Categorize and route messages to the appropriate department when necessary.

• Use approved response templates while adapting communications appropriately to individual situations.

• Review written communications for accuracy professionalism and clarity before sending.

• Identify urgent or sensitive communications and escalate them promptly.

• Maintain appropriate records of customer correspondence.

• Upload organize rename categorize and archive customer and administrative documents.

• Maintain structured electronic filing systems.

• Ensure documents are saved in the appropriate locations.

• Follow company file-naming and document-management standards.

• Identify missing or incorrectly categorized documents.

• Assist with reducing duplicate and outdated files.

• Support routine document reviews and archiving activities.

As a remote Customer Service Data Entry Coordinator the successful candidate will be expected to:

• Maintain reliable communication with supervisors and team members.

• Remain available through designated communication channels during scheduled working hours.

• Attend required virtual meetings training sessions and team discussions.

• Manage assigned workloads independently.

• Meet established customer response and administrative deadlines.

• Provide timely updates regarding assignments customer cases and operational issues.

• Maintain a suitable and professional remote working environment.

• Follow company information-security procedures when accessing systems remotely.

• Demonstrate consistent attendance reliability and accountability.

This position may involve access to confidential customer employee supplier and company information. The Customer Service Data Entry Coordinator must therefore maintain strict confidentiality.

Responsibilities include:

• Protecting confidential and personal information from unauthorized access or disclosure.

• Accessing customer records only for legitimate business purposes.

• Following company policies regarding passwords system access data storage and information sharing.

• Using only approved systems and communication channels for company information.

• Maintaining appropriate security practices while working remotely.

• Reporting suspected unauthorized access data loss security incidents or privacy concerns immediately.

• Following applicable privacy and data-protection requirements including GDPR requirements where relevant.

Candidates should ideally possess:

• A high school diploma secondary education qualification or equivalent.

• Previous experience in customer service data entry administration office support virtual assistance or a related role.

• Strong written and verbal communication skills.

• Good typing speed with a high degree of accuracy.

• Strong attention to detail.

• Good computer literacy.

• Experience with spreadsheets email and word-processing applications.

• Strong organizational and time-management skills.

• Ability to communicate professionally with customers.

• Ability to manage multiple assignments and priorities.

• Ability to follow established procedures and detailed instructions.

• Ability to work independently in a remote environment.

• Professional handling of confidential information.

Experience with the following is considered beneficial:

• Customer Relationship Management (CRM) systems.

• Customer support or help-desk platforms.

• Microsoft Excel and Microsoft Word.

• Google Sheets and Google Docs.

• Email and live-chat customer support.

• Database management and data verification.

• Digital document management.

• Remote collaboration platforms.

• Administrative reporting and record keeping.

Training may be provided for company-specific systems procedures and workflows.

Customer Service: Ability to communicate professionally and provide helpful accurate assistance.

Data Accuracy: Strong commitment to entering and maintaining information correctly.

Attention to Detail: Ability to recognize small errors missing information duplicate records and inconsistencies.

Organization: Ability to manage customer records administrative assignments electronic files and multiple requests systematically.

Problem Solving: Ability to assess routine issues review available information follow procedures and determine when escalation is necessary.

Time Management: Ability to prioritize customer inquiries and administrative responsibilities while meeting established deadlines.

Communication: Strong ability to communicate questions updates instructions and resolutions clearly.

Confidentiality: Understanding of the importance of protecting customer and company information.

Independence: Ability to remain productive organized and accountable while working remotely.

Adaptability: Willingness to learn new systems processes and customer service procedures.

Performance may be evaluated using factors such as:

• Accuracy of customer data and records.

• Customer inquiry response times.

• Quality and professionalism of customer communications.

• Data-entry error and correction rates.

• Completion of assigned administrative tasks.

• Timeliness of customer request processing.

• Quality of customer issue documentation.

• Proper escalation of complex or unresolved matters.

• Accuracy and organization of electronic files.

• Compliance with customer service and data-management procedures.

• Remote attendance and reliability.

• Confidentiality and information-security compliance.

• Overall contribution to customer service and operations.

Performance expectations should balance customer satisfaction accuracy quality and productivity.

A typical day may include reviewing new customer inquiries responding to emails or messages entering customer information into company systems updating existing records verifying information for accuracy processing customer requests following up on outstanding cases organizing digital documents and updating administrative trackers.

The coordinator may also communicate with other departments to obtain missing information prepare basic reports attend virtual team meetings and provide progress updates to supervisors.

Candidates should have:

• Reliable internet access suitable for remote work.

• A reasonably quiet and professional workspace.

• Ability to work independently during scheduled working hours.

• Reliable access to company-approved communication channels.

• Basic familiarity with online collaboration tools.

• Ability to maintain confidentiality in a remote environment.

• Ability to follow company security requirements when accessing business systems.

Any specific equipment software internet-speed or scheduling requirements will be communicated during the recruitment process.

Depending on the final employment arrangement PulseMediaNL may offer:

• Remote work opportunities.

• Full-time or part-time scheduling where available.

• Structured onboarding and role-specific training.

• A professional and collaborative remote work environment.

• Opportunities to develop customer service administrative and data-management skills.

• Experience with digital customer service and business systems.

• Ongoing guidance and performance feedback.

• Opportunities for professional development and increased responsibility based on performance.

PulseMediaNL is committed to maintaining a respectful and professional workplace. Employment decisions are based on legitimate business requirements relevant qualifications skills experience and an individuals ability to perform the responsibilities of the position.

Interested candidates should submit an up-to-date CV/resume together with a brief introduction outlining their relevant customer service data entry and administrative experience.

Applicants are encouraged to highlight experience involving:

• Customer service and customer communication.

• Data entry and record management.

• Email telephone or live-chat support.

• CRM or customer management systems.

• Spreadsheet and database management.

• Administrative support.

• Microsoft Office or Google Workspace.

• Remote or independent work.

Position: Customer Service Data Entry Coordinator
Company: PulseMediaNL
Work Arrangement: Remote