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Customer Service Customer Support Technical Training – Entry

Iconma Portal

Job Location:

Austin, TX - USA

Hourly Salary: USD 25 - 30

Posted: 24 October 2026 (4 hours ago)

Application Deadline: 21 January 2027

Vacancies: 1 Vacancy

Job Summary

Our client a Energy Services company is looking for a Customer Service - Customer Support Technical Training Entry for their Austin TX location.

Responsibilities:

Training Delivery
Host facilitate and support XR training sessions. Provide onboarding safety guidance and basic XR usage instructions.
Support learners throughout each session ensuring they can complete assigned training modules.
Set up training rooms manage equipment checkout and maintain an orderly learning environment
XR Device Maintenance & Operations
Maintain VR/AR headsets controllers charging stations and workstation PCs.
Clean charge annvironment.
Inspect devices regularly to ensure readiness.
Troubleshoot hardware or connectivity issues as they arise.
Monitor device inventory and support capacity planning for concurrent training sessions.
Software Installation QA Testing & Bug Reporting
Install new XR software builds and training modules as they are released.
Validate installations and conduct basic QA checks to ensure:
Smooth application launch and navigation
Proper device tracking and interaction
Audio/visual stability
Usable flows for trainees
Identify document and report bugs or performance issues.
Communicate clearly with development or support teams to help reproduce and resolve issues.
Center Operations & Coordination
Prepare XR training spaces ensuring equipment and layouts are consistent with operational needs.
Coordinate schedules with local and global training stakeholders.
Maintain high standards of cleanliness safety and user experience in both training centers.
Assist with tracking attendance completions and general training throughput when needed.
User into VR headsets log and track issues keep devices charged understand XR devices guide someone that is new to an XR/VR
Headsets used in the lab: Meta Quest 3 Samsung Odyssey HP Reverb G2
Worked in a gaming center arcade VR Center early developer in college and flexibility passionate about XR. Someone that worked at Sandbox VR would be a great candidate

Requirements:

Hands-on Experience with VR/AR hardware installation (e.g. Quest Vive or similar platforms).
Ability to confidently host and support group training sessions.
Strong troubleshooting skills and comfort installing/testing software builds.
Excellent communication skills and professionalism when interacting with learners.
Experience operating training labs AV rooms tech centers demo studios or similar environments.
Familiarity with VR/AR content deployment or device fleet management tools.
Ability to support training operations across multiple shifts.
Basic experience with networking PC configuration or Windows administration (bonus)