Customer Service Coordinator (Receptionist)

GENERAL SUMMARYThe Customer Service Coordinator provides concierge level service support to the assigned campus. The incumbent will be the face of the university welcoming internal and external visitors with a professional and proactive approach that anticipates the needs of the campus reception area. The position is responsible for attending to visitors and overseeing reception area interactions to include inquiries over the telephone as well as face-to-face. The Customer Service Coordinator acts as the first point of contact for students employees and visitors and is responsible for operational and administrative support to include answering phones opening and distributing mail supplies maintenance calendaring filing and other related clerical/administrative position requires a full-time presence on the assigned DUTIES AND RESPONSIBILITIESCampus entry processes and procedures: Answers calls in a professional and courteous manner and conveys messages to staff and faculty; serves as a back-up to the automated University-wide telephone visitors by greeting welcoming directing and announcing them campus and local community information to the delivery of materials and/or correspondence to visitors upon as a member of the campus response and reentry teams as Access Parking and Commuter Programs (as applicable):Coordinates and maintains campus-wide Commuter Assistance Program (CAP).Issues and tracks appropriate campus and parking access badges for walk-in visitors vendors faculty staff and administration and campus services: Support campus events and activities under the direction of the Campus Director; may assist with the coordination and logistics for campus-wide events to include scheduling set-up and clean-up for the campus supply inventory and places orders for general breakroom and copier supplies as inventory of supplies brochures and collateral for reception campus-wide events and updates master campus seating list in coordination with Campus Director Human Resources and regular and frequent updating of campus video monitors to reflect current and relevant campus news and mailers for shipping and delivery services (UPS FedEx courier etc.).Supports activities and initiatives related to campus safety and security in coordination with the Director Safety and Resources support: Supports campus Human Resources Manager with collection of on-boarding documents for all faculty staff and students; completes new hire I-9 process under direction of HR Manager as and coordinates reception area coverage and schedule for Student DUTIES AND RESPONSIBILITIESMay perform other duties and responsibilities that management may deem necessary from time to with other operational and administrative support activities as assigned to support the needs of the University and REQUIREMENTSNot applicableMANAGEMENT/SUPERVISORY RESPONSIBILITIESNot applicablePOSITION IN ORGANIZATIONREPORTS TO: Campus Director and Campus Director Administrative support person on campus for time reporting purposesPOSITIONS SUPERVISED: Not applicableTECHNICAL MANAGERIAL and PEOPLE SKILLS REQUIREDTo perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Incumbents will be evaluated in part based on performance of each essential function. Appropriate reasonable accommodations may be made to enable individuals with disabilities to perform essential and/or EXPERIENCEHigh School diploma or equivalent (GED) required. Bachelors degree highly preferred.1-3 years of administrative experience required in a fast-paced customer service-oriented to interact with various personalities with tact and diplomacy and maintain a flexible positive customer and concierge level service telephone office clerical and administrative in Microsoft Office suite (Outlook Word Excel PowerPoint) point-of-sale and phone to be self-directed perform tasks with minimal supervision and manage time to sit for extended periods of time at a experience with a job requiring multi-tasking and performing a variety of with local area and local attractions including restaurants potential venues for meetings or events transportation options and COMPETENCIESCollaborates - Building partnerships and working collaboratively with others to meet shared Resilient - Rebounding from setbacks and adversity when facing difficult Trust - Gaining the confidence and trust of others through honesty integrity and Results - Consistently achieving results even under tough - Creating new and better ways for the organization to be Focus - Building strong customer relationships and delivering customer-centric ENVIRONMENTWork is performed primarily in a standard office environment but may involve exposure to moderate noise levels. Work involves operation of personal computer equipment for six to eight hours daily and includes physical demands associated with a traditional office setting e.g. walking standing communicating and other physical functions as necessary.