Customer Service Coordinator

About Us

Ancira Auto Group is a family-owned automotive dealer group known for our commitment to excellence integrity and customer serviceand for supporting our employees with strong leadership growth opportunities and a collaborative team environment.

Job Description

Ancira GMC Boerne is seeking a confident motivated and customer-focusedService BDC Representative/Service Drive Coordinatorto join our this role you will serve as the first point of contact for many prospective buyers and play a key role in building trust through timely professional communication.

The ideal candidate is tech-savvy comfortable appearing on camera and excited to represent the brands using modern digital tools including personalized video messaging.

M-F 8AM UNTIL 5PM WITH 1 HOUR LUNCH EACH DAY

Benefits

• Health Dental & Vision Insurance
• Disability Insurance Life Insurance and Mental Health Care
• Paid Time Off
• Paid Holidays
• 401k with Employer Match
• Employee Discounts
• Employee Assistance Program

Key Responsibilities

• Respond promptly and professionally to inbound inquiries and assist Service Advisors to assure our Customers always receivea quality Service experience
• May assist to set and confirm customer appointments for Service
• Excellent opportunity to learn the Automotive Service business

Qualifications

• Prior experience with call center or customer service role helpful
• Strong written and verbal communication skills
• Professional phone etiquette and presentation
• Strong organizational skills with attention to detail
• Proficiency with computer useand digital communication platforms
• Self-motivated and goal-oriented mindset
• High school diploma or equivalent required; additional education or training preferred
• Acceptable/Insurable driving history is required; This is an AUTOMOTIVE DEALERSHIP

Why Work With Us

• Represent GMC vehicles known for quality luxury and innovation
• Competitive pay
• Comprehensive benefits package
• Paid training and career development support
• Positive team-oriented environment with strong leadership

We are a high-volume dealership committed to customer satisfaction and integrity. If you believe in excellence enjoy working with people and want to be part of a winning automotive team we encourage you to apply.

EOE