Customer Service & Collections Representative

Customer Service & Collections Representative - Sales & Service

Location: Grovetown GA 30813 *work to be performed in the office*

$17-$18/hr. Starting Pay Commission

Schedule: Day Shift Monday - Friday 8 am - 5 pm

Terminix Service Inc. of Grovetown GA is hiring Customer Service & Collections Representative who thrives on the phone enjoys connecting with people and is excited about offering valuable solutions that make homes safer and more comfortable.

What Youll Do

As a Customer Service & Collections Representative your day will center around phone-based customer interactions-helping current clients welcoming new ones and offering the services they need. Your success is measured by how well you build relationships retain accounts and help customers discover the right services.

Your core responsibilities:

• Handle high call volumes - confidently manage a steady stream of inbound and outbound customer calls.
• Engage in consultative selling - identify customer needs and match them with the right pest control services.
• Build strong customer relationships - earn trust increase retention and promote loyalty.
• Grow the business - assist with upselling cross-selling and new customer acquisition.
• Solve problems on the spot - address questions or concerns and provide timely solutions.
• Support the team - occasionally assist with scheduling or processing transactions as needed.
• Inbound and outbound calls- scheduling services handling collections etc.
• Minimal administrative responsibilities- light invoicing processing payments etc.

What we are Looking For

• Strong phone presence and excellent communication skills
• Prior experience in sales customer service or call center environments
• Ability to multitask and stay calm under pressure
• Natural ability to talk to people and recommend solutions
• Comfortable using basic computer systems

Why Join Us

• $17-$18/hr. starting pay competitive commission structure
• Day shift schedule: Monday - Friday 8:00 AM - 5:00 PM (no nights or weekends!)
• Full benefits package: Medical dental vision FSA life insurance paid holidays PTO 401(k) with match profit-sharing and more
• Paid training from day one - including travel and meals at no cost to you
• College scholarships for employee dependents
• Opportunities for advancement - we love to promote from within

ABOUT TERMINIX SERVICE INC.

Terminix Service Inc a family-owned company with over 80 years of history and 57 locations across SC western NC and GA. We provide exceptional Commercial & Residential Pest Control Services from 57 branches across South Carolina western North Carolina and the CSRA region of Georgia. We are recognized for being among the top 10 pest control companies in the country. We invest in the people and communities where our employees live and work. We are not just in the BUG business were in the PEOPLE business.

We believe in hiring extraordinary people and providing them with the opportunities and benefits that they need to reach both professional and personal success. As a family business we know that our success comes from our people. Nearly half of our employees have worked with us for more than five years.

Apply Today

If youre energetic customer-focused and excited to help others while growing your career we want to meet you! Fill out our quick 3-minute application and take the first step toward joining a team that values your skills and contributions.

Location: (30813)

Required Experience:

Unclear Seniority