Customer Service Associate

The Counter Sales Customer Associate is a key customer touchpoint responsible for accurate order entry and smooth customer interactions. The position requires strong multitasking skills including processing orders maintaining inventory accuracy and coordinating logistics to support delivery timelines. By demonstrating professionalism honesty and respect this role helps deliver an exceptional customer experience and reinforces the Heritage Family of Companies reputation for quality and reliability.

Key Responsibilities:

• Provide exceptional customer service by effectively interacting with clients through phone email and in-person consultations maintaining a courteous and professional demeanor at all times.

• Accurately process and manage customer transactions at the sales counter using the companys computer system to ensure efficient and precise order fulfillment.

• Deliver expert product recommendations and pricing information tailoring solutions to meet customer needs and maximizing sales potential.

• Create detailed sales orders and quotes utilizing customer measurements to estimate material needs and project costs with accuracy.

• Coordinate and schedule truck deliveries with precision ensuring optimal logistics and customer satisfaction.

• Contribute to inventory management by participating in cycle counts order picking staging replenishment and shipping/receiving activities.

• Collaborate with management and team members to communicate customer needs and special order material requests enhancing product offerings and service delivery.

• Maintain a clean and organized work environment promoting operational efficiency and adherence to safety standards.

• Work collaboratively with warehouse and sales team members to ensure efficient operations and exceptional customer service.

• Maintain clear and effective communication with management and colleagues executing duties with a focus on organizational goals and customer satisfaction in alignment with company policies and objectives.

• Other duties as assigned.

Minimum Qualifications:

• Prior experience in a customer service or sales role is preferred; experience in managing customer relationships with a focus on customer satisfaction retention and loyalty

• Proficiency in basic computer operations and internet navigation.

• Experience or familiarity with point-of-sale systems and order entry procedures.

• Demonstrated ability for clear courteous communication: person over phone and email.

• Effective problem-solving skills and resourcefulness in responding to customer inquiries

• Capability to handle physical demands including lifting up to 75 lbs regularly and 50 lbs on a repetitive basis.

• Ability to work in varied conditions including warehouses and outdoor environments.

• Honest respectful and courteous demeanor towards all customers and colleagues.

• Willingness and ability to work overtime as needed during the peak season.

• Capability to pass a pre-employment drug test.

Preferred Qualifications:

• Bilingual proficiency in English and Spanish is preferred not a must.

• Previous experience with Pool products.

• A high school diploma or equivalent

• Minimum of 2 years of relevant work experience.

Job Location:

Heritage Pool Supply - Saginaw

1215 S. Jefferson Ave. Saginaw MI 48601

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc. including all its subsidiaries provides job opportunities to qualified individuals without regard to actual or perceived race color creed religion national origin sex gender age disability gender identity sexual orientation citizenship status uniform service veteran status marital status genetic information physical or mental disability or any other characteristic in accordance with applicable federal state and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position please contact Human Resources at US: 855.556.3221 or by email to: with the nature of your accommodation request and include the Business name location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen as permitted by law.

Competitive weekly/bi-weekly pay discretionary bonuses 401(k) with company match Employee Stock Purchase Plan paid time off (vacation sick volunteer holidays birthday floating) medical/dental/vision flexible spending accounts company-paid life and short-term disability plus optional long-term disability and additional life insurance. All benefits subject to eligibility.

Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (Agency) the Company has no obligation to pay the Agency any fee for submission offer placement or any service without a fully executed contract of service covering the engagement.