Customer Service Associate (Pittsburgh, PA, United States)

JOB DESCRIPTION

Customer Service Associate

Overview:

The position of Customer Service Associate is based in Pittsburgh Pennsylvania. The primary responsibility of the Customer Relationship Specialist is to answer product questions and suggest information about other products and services process purchase orders prepare correspondence work with internal teams to fulfill customer needs and provide backup coverage for OLW receptionist. The overall goal is to provide the best customer service to internal and external customers every transaction every time.

Essential Duties and Responsibilities:

Provide quality telephone and email support with a high degree of customer service expertise and timeliness. Focused on all Customer Service Order Management responsibilities

Proactively maintain communications with callers throughout the analysis and resolution process

Work with other departments and internal teams to assure prompt and professional resolution of customer requests

Responsible for processing customer purchase orders with highest level of accuracy and efficiency

Process customer requests such as expedites in a fast-paced environment to meet critical customer safety needs

Meet personal/team qualitative and quantitative targets

Ability to work effectively with team members to resolve customer issues

Maintain current knowledge of all product and service offerings

Accurately document customer information and a detailed problem/issue description of all support calls/emails in a call tracking system. Track open cases and keep cases current and complete

Requires strong attention to detail outstanding resourcefulness flexibility and the ability to work independently as well as within a team setting

Must be available to work standard shift until 8 pm and work company holidays.

Qualifications Required (Non-Negotiable):

Bachelors Degree or equivalent work experience

Completed a minimum of six months in the role as a Customer Relationship Associate Customer Service with proven performance in essential duties and responsibilities

Established commitment to providing the best customer service every transaction every time

Comprehensive knowledge of Windows software Excel Outlook Word

Familiarity with CRM systems and practices

Strong written and verbal communication skills along with active listening

Ability to multi-task set priorities and manage time effectively

Oracle E Business Suites Order Management and Depot Repair experience

Experience working with distribution

Gas detection experience (sales customer service)

Experience with