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Customer Service Associate- On Site
Job Location:
Job Location:
Cleveland, TN - USA
Hourly Salary:
USD 19 - 19
Hourly Salary:
Posted:
22 October 2026 (Yesterday)
Posted:
Application Deadline:
19 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Were on theMoo-ve with new opportunities!! And you know if its Borden its got to be good!
At Borden Dairy weve embraced theGlass Half Full mindset since 1857. Guided by our beloved mascot Elsie we spread joy and optimism to American families everywhere. Our mission is simple: to be the best-in-class dairy brand in the markets we serve.
Join Elsies Herd today!
POSITION SUMMARY:
Borden Dairy is seeking a friendly detailoriented and solutionfocused professional to join our team as a Customer Service Associate. This role is responsible for accurately receiving and processing customer orders in a highvolume environment while delivering exceptional service to both internal and external partners. Daily responsibilities include managing orders received via phone fax email web and EDI and ensuring all requests are handled promptly and in accordance with established policies and procedures.
The Ideal candidates will have experience supporting multiple locations within a sharedservices environment particularly in manufacturing distribution or wholesale operations.
JOB RESPONSIBILITIES:
- Receive and process customer orders daily via phone (including preorders) fax email web orders and EDI transmissions with accuracy and timeliness.
- Monitor and maintain the call desk to process missing orders load requests EDI issues and other orderrelated tasks.
- Respond to internal and external inquiries and ensure appropriate and timely resolution.
- Maintain order cutoff timing in coordination with business units.
- Answer incoming customer calls and route them to the appropriate department or branch for followup.
- Develop strong knowledge of company products programs and systems used to manage customer accounts.
- Resolve escalated customer concerns using effective problemsolving and deescalation techniques to achieve satisfactory outcomes.
QUALIFICATIONS:
- High School Diploma or GED required.
- Proficient in reading and writing English.
- 23 years of experience with ROSS AS400 and/or Green Screen systems preferred.
- Proficient in Microsoft Office especially Excel; strong 10key skills required.
- 23 years of experience in an orderentry or sharedservices environment ideally within distribution manufacturing or warehouse operations.
- Experience supporting multiple locations product lines and customer groups in a fastpaced or startup environment.
- Strong verbal and written communication skills including grammar clarity and followthrough.
- Demonstrated ability to workindependently and collaborativelyin fast-paced dynamic environments.
- Demonstrated ability to perform effectively under pressure and manage competing priorities.
- Professional caring and enthusiastic demeanor when interacting with customers and colleagues.
- Advanced phone etiquette customer service and problemresolution skills.
- Bilingual abilities are a plus.
- Ability and willingness to workovertime weekends holidays andvarious shiftsas required.
EOE Vet/Disability:
Borden Dairy is proud to be an Equal Opportunity Employer. We actively seek to recruit hire and promote qualified individuals from all backgrounds including women minorities veterans and individuals with disabilities.
In accordance with the Americans with Disabilities Act (ADA) Borden Dairy provides reasonable accommodations to qualified individuals with disabilities to ensure equal access to employment opportunities without imposing undue hardship on Borden Dairy. If you require an accommodation during the application process or while employed please contact Human Resources atfor assistance.
Required Experience:
IC
