Customer Service Associate Motion Solutions

Customer Service Associate in the Motion Solutions division provides customer service order management and sales support for customers suppliers and internal partners. This role receives and responds to requests for quotations orders lead times order changes adjustments and related customer inquiries about Motion Solutions products and services. They will prepare quotations on standard and non-standard items enter and tracks orders coordinates documentation and communicate timely updates.

Salary: $27 - $31 Hour DOE

Primary Duties:

• Receive telephone email fax or walk-in requests for price quotations purchase orders order changes adjustments and cancellations from Motion Solutions customers original equipment manufacturers distributors and other external partners.
• Provide responsive customer service and sales support for Motion Solutions products and services maintaining strong rapport with customers and helping ensure timely accurate communication throughout the quote-to-order process.
• Support the Outside Sales Team Engineering Project Management Manufacturing and Branch Operations by coordinating customer information order details delivery updates and required documentation.
• Use ERP systems and other business tools to retrieve customer information stock status purchase order status pricing delivery information and order history; enter and update customer orders accurately using established codes and procedures.
• Track and follow up on inquiries quotations open orders delivery commitments and customer requests through ERP systems and other tracking tools.
• Work closely with suppliers warehouse expeditors and internal Motion Solutions teams regarding delivery status scheduled shipments documentation and routine order or service issues.
• Apply established procedures and sound judgment to resolve routine to moderately complex customer service order pricing delivery documentation and supplier-related issues; escalate non-routine or complex matters as appropriate.
• Ensure required documentation is obtained accurate and forwarded to the customer or appropriate internal partner in a timely manner.
• Interface with suppliers on routine technical pricing availability and delivery questions coordinating with internal technical or management resources when additional expertise or approval is needed.
• Assist Accounts Receivable with customer payment credit hold and billing-related questions by gathering information communicating status and coordinating with the appropriate internal partners.
• Maintain accurate records quotations order notes follow-up activity and other required documentation in accordance with established procedures.
• Address and help resolve customer requests and/or complaints using a professional positive and solution-oriented approach.
• Collaborate with appropriate departments and personnel to support customer satisfaction on-time delivery and effective execution of Motion Solutions work.
• Identify and share practical ideas to improve customer service internal systems documentation and department procedures within assigned scope.
• Maintain a safe clean and organized work area.
• Adhere to strict Safety Guidelines.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive list of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Experience and Education:

• High school diploma or equivalent required; additional coursework certification or training in business customer service supply chain technical products or a related field.
• Minimum of 2 years of related customer service inside sales support order management administrative support distribution manufacturing or technical product support experience.
• Performs work under general supervision applying established procedures and judgment to complete routine to moderately complex assignments.
• Possesses solid working knowledge of customer service order entry documentation pricing delivery follow-up and business system processes with the ability to recognize when to escalate issues.

Knowledge Skills and Abilities:

• Solid working knowledge of customer service practices quote-to-order processes ERP or business systems order tracking documentation requirements and basic pricing availability and delivery coordination.
• General knowledge of the organization Motion Solutions products and services internal departments supplier relationships and standard operating procedures sufficient to support customers and internal partners effectively.
• Ability to handle routine to moderately complex customer inquiries order issues delivery questions documentation requests and service concerns while referring to more complex non-standard or escalated matters to appropriate resources.
• Demonstrated customer/client orientation with the ability to build rapport communicate professionally follow up timely and support positive customer experiences.
• Strong oral and written communication skills including the ability to gather information explain order status document activity accurately and communicate across customers suppliers sales engineering operations and management.
• Effective problem-solving skills with the ability to research information identify practical solutions resolve routine service issues and recommend process improvements within assigned scope.
• Ability to prioritize work manage multiple customer requests maintain accurate records and follow established procedures in a fast-paced customer service and operations environment.
• May provide informal guidance coaching or support to less experienced team members on routine processes systems documentation or customer service practices.
• Scope of work is intermediate in nature and focused on assigned customer accounts orders quotations documentation and service activities with decision-making guided by established policies procedures and supervisory direction.

Physical Demands and Work Environment:

The essential functions of this position will require the employee to perform the following physical activities:

• Frequent use of office equipment
• Must be able to carry push pull reach and lift materials and objects up to 50 lbs.
• Standing walking sitting reaching stooping and bending.
• Communicates verbally with MFCP leadership co-workers and one-on-one and group meetings.
• Work in a temperature-controlled office environment with moderate noise.
• Regular in-office attendance is required.
• Up to 10% of travel may be required by automobile and/or air travel.
• On-site regular and reliable attendance is required.

Additional Information:

MFCP Participates in E-Verify

We are an Equal Opportunity Employer. We do not discriminate on the basis of age race sex color religion national origin marital status sexual orientation veteran status military status disability genetic information or any other applicable status protected by federal state or local law.

Candidates are subject to pre-employment criminal background drug screen and DMV record review along with reference checks.

Required Experience:

IC