Customer Service Associate
Job Location:
Green Bay, WI - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Department:
Job Summary
Camera Corner Connecting Point (Tusker) is looking for an upbeat dependable and customer-focused Customer Service Associate to join our fast-paced team and support other departments across our retail floor. This entry-level hourly position is ideal for someone who enjoys technology photography and helping people.
The right candidate will be patient respectful and comfortable explaining computers cameras and photo lab services. They will also assist customers with service logins and answer phone calls for a $300 million best associates bring positive energy to work listen carefully and never make customers feel rushed or embarrassed when they need extra help. We are looking for someone who can stay cheerful and attentive even when the store is busy.
Previous experience is helpful but not requiredwe value a positive attitude strong communication skills and a willingness to learn.
- Welcome customers warmly and offer prompt friendly assistance.
- Help customers select computers cameras accessories and related products.
- Explain product features clearly without using unnecessary technical language.
- Provide patient step-by-step assistance to older customers.
- Operate photo lab equipment and process print orders accurately.
- Help customers order prints enlargements photo gifts and other photo products.
- Answer questions and troubleshoot basic computer camera and photo-order issues.
- Operate the cash register and handle payments accurately.
- Stock merchandise organize displays and keep the sales floor and photo lab clean.
- Manage several tasks at once while maintaining excellent customer service.
- Follow store procedures for safety equipment operation and customer privacy.
- Assist in other areas of the store when needed.
Provide overflow coverage for our Service Desk to include:
- Assist Service Department customers with device drop-off and pickup.
- Accurately document customer device and service information.
- Provide basic service updates and route technical questions to Service Department technicians.
- Assist with Service Department administrative duties including parts ordering tracking and management.
- Friendly energetic patient and genuinely helpful.
- Comfortable working with customers of all ages and technology skill levels.
- Able to explain instructions calmly and clearly.
- Willing to learn about computers cameras accessories and photo lab services.
- Dependable punctual and able to work well as part of a team.
- Comfortable in a busy fast-paced retail environment.
- Basic computer skills required.
- Retail technology photography or customer-service experience is preferred but not required.
- Available to work a flexible schedule normally 8-5 during the weekdays.
Tusker is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
We seek team members from all backgrounds to join our organization and we encourage our employees to bring their authentic unique and best selves to work.
This policy applies to all employment practices within our organization including hiring recruiting promotion termination layoff recall leave of absence compensation benefits and training.
Tusker makes hiring decisions based solely on qualifications merit and business needs at the time.
Required Experience:
IC
About Company
Tusker is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any oth ... View more
