Customer Service Associate Full-Time

Job Title: Customer Service AssociateFLSA Status: Non-ExemptReports to: Store Manager Salary: $17.63 /hourlyLocation: SilverdaleAbout the Position The Customer Service Associate interact with customers and donors in a courteous and professional manner resolving problems providing information cashiering and performing other customer service actions. Essential Functions and Responsibilities: Other duties responsibilities and activities may change or be assigned at any time with or without notice. Assist customers and donors in a timely and courteous manner by answering questions resolving problems processing refunds applying discounts monitoring merchandise on hold and checking bags and packages. Models high level of customer service. Answer store phones and make intercom announcements and communicates through telephone and wireless audio systems. Operates POS system: handles cash checks and credit card transactions closing out cash drawer and balancing all transactions. Monitor the level of customer service on all cash registers calling for backup when needed. Monitor employee break schedules ensuring compliance. Maintain Lost and Found log ensuring that items are entered correctly and valuables are tagged and put in vault. Maintain a clean work environment. Demonstrate safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents. Build and maintain internal and external customer satisfaction. Contribute to team effort by accomplishing related results as needed. Perform other duties as assigned. Position Requirements (Qualifications for the job under the Americans with Disabilities Act) To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience: High school graduate or equivalency but not required. Minimum 1 year retail/customer service experience. Ability to handle requests quickly and efficiently. Ability to work independently without direct supervision. Computer/Technology Skills: Proficient knowledge with Microsoft Office (Excel Word PowerPoint Outlook Teams). Ability to learn new technology and software as related to the job. Certificates Licenses or Registrations: N/A Physical Abilities: While performing the duties of this job the employee will be required to lift and carry up to 30-40 pounds; have developed fine motor control (grasp handle manipulate objects with fingers; standing for long periods frequent bending kneeling reaching stooping squatting pushing; climbing ladders; able to travel across a variety of surfaces (stairs ramps uneven terrain). Able to communicate with others effectively both verbally and written including those who have limited English skills. Maintain reliable Mental/Sensory Abilities: Organizing sorting categorizing counting adding subtracting Problem Solving Communicating with the public Verbal and written communication skills Completing written orders Work Environment: While performing the duties of this job the employee is often exposed to noise levels consistent with a retail environment. Able to work a flexible schedule.