Customer Service Assistant 3

Ohio Department of Public Safety Bureau of Motor Vehicles/Office of Vehicle Services/Dealer Licensing
Report in Location: 1970 West Broad Street Columbus OH 43223
Work Hours: Monday - Friday 8:00 a.m. - 5:00 p.m.

***This position is currently remote (work from home) but can be subject to change to regular in-office work***

Perks of Working for the Ohio Department of Public Safety
Multiple pay increases over the first years of service!
Free Parking!
Free Gym Access & Walking Path!
Daycare On-site!
Cafeteria On-site!

What Youll Do as a Customer Service Assistant 3

Respond to inquiries requests for information &/or complaints that require in-depth knowledge of applicable laws rules policies & procedures as they pertain to a given situation:
Greet & respond to in-person telephone &/or written inquiries in a professional courteous friendly respectful & timely manner to ensure positive internal/external customer service;
Listen carefully to internal/external customers questions &/or concerns & ask appropriate follow-up questions to verify understanding;
Provide a complete knowledgeable accurate precise response immediately or provide a firm commitment as to when a response will be provided;
Follow-up to ensure all of the customers questions &/or concerns have been thoroughly answered.

Click here to see the full position description

At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off including vacation personal sick leave and 11 paid holidays per year
• Childbirth Adoption and Foster Care leave
• Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
• Public Retirement Systems (such as OPERS STRS SERS and HPRS)&Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Bureau of Motor Vehicles
Oversees driver and motor vehicle licensing and registration and continues to make services more convenient efficient and cost-effective.

Option 1

12 mos. trg. or 12 mos. office practices & procedures of which 3 mos. involved operation of various office equipment;

AND 12 mos. trg. or 12 mos. public relations or customer service to include techniques for dealing with difficult people;

AND 12 mos. trg. or 12 mos. state &/or federal laws rules policies & procedures applicable to assigned inquiries requests complaints &/or transactions to be processed;

AND 9 mos. trg. or 9 mos. typing keyboarding data entry or word processing;

AND 9 mos. trg. or 9 mos. operation of personal computer.

Option 2

-Or 9 mos. exp. as Customer Service Assistant 1 64431.

Option 3

-Or 6 mos. as Customer Service Assistant 2 64432.

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Customer Service

Helpful Tips for Applying:
1. Be detailed when describing your current/previous work duties. The more the better!! Dont just write see attached resume.
2. Tailor your application for each position you apply for. You should clearly describe how you meet the minimum qualifications outlined in this job posting.
3. Respond to all questions asked. If you do not have the education/training/experience that is being asked select either No or N/A.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39) and as outlined in the posting.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

UNUSUAL WORKING CONDITIONS
May be confined to desk answering telephone for 6.5 - 7 hours per day.

Background Check Information
A BCI/FBI fingerprint check and background check including a polygraph examination may be required on all selected applicants.

To request a disability accommodation please email as soon as possible or at least 48 hours prior to the above referenced testing or interview date so any necessary arrangements may be made in a timely manner.