Customer Service Assistant 2 (Intermittent)

The ideal candidate at minimum must have the following:

OPTION 1

• 9 months training or experience in the following:
  • Office practices & procedures
  • Public relations or customer service that included techniques for handling difficult people
  • Typing keyboarding data entry or word processing
  • Operation of personal computer

OPTION 2

• The equivalent of minimum class qualifications for employment noted above.

Tips For Your Application

When completing the different sections of this application be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohios OCSEA Pay Schedule Pay Range 28 currently $23.65 per hour.

At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off including vacation personal sick leave and 11 paid holidays per year
• Childbirth Adoption and Foster Care leave
• Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
• Public Retirement Systems (such as OPERS STRS SERS and HPRS)&Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

ADA Notice

If you require an accommodation based on a disability for any step of the selection process please contact .

Background check information

The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.

Intermittent information

This is an intermittent temporary position as such it is not eligible for benefits. The final candidate selected for this position will not be permitted to exceed 1000 hours worked per fiscal year (July 1st - June 30th). This position is Unclassified per ORC 124.11(A) (29).

What You Will Do

As a Customer Service Assistant 2 your job duties include but are not limited to:

• Independently handles incoming inquiries via telephone or correspondence from interested parties regarding various aspects of their case before the Commission.
• Grants or deny reassignments and/or postponement requests via interested parties.
• Serves as a liaison between the Chief HO and the Commission customers (e.g. claimants employers representatives and internet customers) resolving problems and handling issues relating to the appeal(s).
• Support and assist hearing officers by taking incoming calls for scheduled telephone hearings.
• Electronically record through database management case specific information (i e. names and titles of interested parties telephone numbers witnesses) which enable the Hearing Officer to connect the parties and begin the hearing.
• Notifies parties of activity in their case via verbal written or telephone.
• Assists and supports Program Administrator 2 (PA2) of routine and administrative duties to include processing unemployment appeals researching & analyzing additional appeals and Directors files to determine status
• Review the Commission policies/procedures as they pertain to appeal on record.
• Serves as liaison between the Commission and UC Benefits (e.g. case records and jurisdiction).
• Prepares statistical data for PA2; works on special projects as directed by PA2.
• Performs other related duties as assigned (e.g. customer service daily administrative functions to include backup with file copy mail processing overpayments subpoenas dismissals withdrawals & vacates).

Schedule: Part-Time. The Commissions expectation is that the employee work 39 hours a week.

Hours: Standard workdays are Monday through Friday. Hours are between 8:30 a.m. and 5:00 p.m.

Location: This position will be headquartered at Rhodes State Officer Tower - 30 E. Broad Street Columbus OH 43215

Travel: For training purposes and required Program Area meetings occasional travel will be required.

PN(s): .

The Review Commission (the Commission) is composed of three members appointed by the Governor and a team of attorney hearing officers and administrative support staff. The Commission is independent of the Ohio Department of Job and Family Services (ODJFS) for purposes of delivering timely and fair hearings on unemployment insurance matters. The Commission conducts fair due process hearings on ODJFS unemployment insurance decisions appealed by claimant and employers. After a review of the facts the Commission may affirm reverse remand or modify ODJFS decisions. The Commission holds de novo or full hearings on appeal offering customers a new review of disputed unemployment insurance issues in a fair and efficient manner. We aspire to conduct business with consistency and to preserve the honor dignity and respect of those we will conduct our agencys business withFairnessIntegrityEfficiency andConsistency.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39) and as outlined in the posting.