Customer Service Agent

At Lorygen Group we believe every great business starts with a solid digital presence. Our mission is to guide companies through their first steps on the web by combining strategy creativity and technology.

We are seeking a motivated and customer-focused Customer Service Agent to engage with customers understand their needs and recommend products and services that provide value. This role combines customer service relationship-building and sales responsibilities in a professional team-oriented environment.

• Engage with customers and provide friendly professional assistance.
• Identify customer needs and recommend appropriate products or services.
• Identify sales opportunities through customer interactions.
• Follow up with prospective and existing customers to support sales growth.
• Build strong customer relationships and encourage repeat business.
• Support promotional and customer acquisition initiatives.
• Maintain accurate customer and sales records.
• Collaborate with team members to achieve customer service and sales goals.
• Participate in ongoing sales training and professional development.

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly confident and customer-focused personality.
• Goal-oriented and motivated to achieve results.
• Strong relationship-building and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable adaptable and self-motivated.
• Previous experience in sales customer service retail hospitality or promotions is a plus but not required.