Customer Service Account Manager II

Customer Service Account Manager II

Who we are:

Atkore is forging a future where our employees customers suppliers shareholders and communities are building better together a future focused on serving the customer and powering and protecting the world.

With a global network of manufacturing and distribution facilities Atkore is a leading provider of electrical safety and infrastructure solutions.

Who we are looking for:

We are currently looking for a Customer Service Account Manager II to be based out of our Harvey IL facility. Reporting to the Customer Service Manager this person will be responsible for managing the order process while driving on time delivery and improving the customer experience across Atkore.

What youll do:

• Handle all aspects of customer service including entering tracking and invoicing orders and releasing material for shipment.
• Heavy communication (via email and telephone) with sales agents to handle all orders inquiries and follow up in a prompt and professional manner
• Communicate and coordinate with cross functional departments such as demand planning pricing traffic quality and accounts receivable to improve on time delivery.
• Manage Regional Territory and agent standard processes to improve the customer experience.
• Manage and report out on relevant KPIs related to your territory.
• Review traffic reports for their territory
• Assist Manager with Month End Closing
• Assist with Desk Coverage

What youll bring:

• 5 years of experience in a sales or customer facing role.
• 1 years of customer service experience in the lean manufacturing space
• Experience working directly with CRM software required.
• Experience in lean manufacturing or business system-based company is preferred.
• High School diploma or equivalent certificate required. Bachelors degree preferred.
• Strong Microsoft Office Suite skills (Office Word Excel & Power Point)
• Experience with JD Edwards and is a plus.
• Excellent oral and written communication skills
• Ability to work independently and/or with little supervision in a team environment.
• Proven ability to build strong relationships with customers.
• Strong problem-solving skills

Within 3 months youll:

• Complete Atkores onboarding and immersion program.
• Gain an understanding of how your role ties into Atkores mission and strategic plan.
• Participate in a Kaizen with a cross functional team to drive process improvement.
• Perform basic order inquiry entry and order follow-up activities.

Within 6 months youll:

• Handle an assigned territory independently from PO receipt to invoicing.
• Work towards meeting or exceeding the departments daily KPI metrics.
• Audit shipments for on time delivery and reconcile inventory and pricing discrepancies.
• Conduct monthly agent pulse calls to ensure engagement and alignment with standard work procedures.

Within 12 months youll:

• Manage multiple territories within a region while minimizing freight expenditures.
• Drive innovation within your role by streamlining processes to drive efficiencies in customer service.
• Identify ways to strengthen the teams commitment to Atkores core values of Accountability Teamwork Integrity Respect and Excellence.

Atkore is a five-time Great Place to Work certified company and a four-time Top Workplaces USA award winner! Were committed to creating an engaged aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission strategic priorities and behaviors consistent with our core values.

Join our team and align yourself with an industry leader!

As of the date of this posting a good faith estimate of the current pay for this position is $47280 - $65010. Placement in the range depends on several factors including but not limited to specific competencies relevant education qualifications certifications relevant experience skills seniority performance shift travel requirements and business or organizational needs and may change over time. Other compensation may include but not limited to overtime shift differentials bonuses commissions stock and other incentives.

Benefits available include:

• Medical vision and dental insurance
• Life insurance
• Short-term and long-term disability insurance
• 401k
• Paid Time Off
• Paid holidays
• Any leave required under federal state or local law

Benefits are subject to vesting and eligibility requirements.

Applications are being accepted on an ongoing basis.

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Required Experience:

IC