Customer Sales and Service Representative

You want more out of a career. A place to share your ideas freely even if theyre daring or different. Where the true you can learn grow and thrive. At Verizon we power and empower how people live work and play by connecting them to what brings them joy. We do what we love driving innovation creativity and impact in the world. Our V Team is a community of people who anticipate lead and believe that listening is where learning crisis and in celebration we come together lifting our communities and building trust in how we show up everywhere & always. Want in Join the #VTeamLife.

With your superior customer service skills and excitement for technology youll deliver an exceptional customer experience to go along with Americas fastest and most reliable network! Customers rely on us. When they have questions or issues youll be there.

Your responsibilities will include but are not limited to:

• Answering incoming calls from customers and responding to requests about installation disconnection or changes to service.

• Identifying customer needs and proactively offering our products and services.

• Investigating and resolving customer inquiries and disputes on service billing rates adjustments and policy issues.

• Responding to requests from customers about Verizon products and services.

• Verifying service order accuracy and completeness and making corrections/changes as needed.

• Negotiating the collection of overdue bills.

• Working evenings weekends holidays and unscheduled shifts as determined by the needs of the business.

Youll have a dedication to customer service excellence with amazing communication skills and a positive professional attitude. Youll thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world.

• Related Associate Degree or 2 years relevant experience.

• Customer Service call center experience.

• Previous collections experience.

• Experience with selling products and services.

• Customer service skills.

• Demonstrated ability to communicate with detail and precision.

You must live within 75 miles of the current reporting location for life of contract. We reserve the right to request your attendance at the office location for team huddles meetings etc.

If Verizon and this role sound like a fit for you we encourage you to apply even if you dont meet every even better qualification listed above.

Test Previews

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career and in areas of your life outside of Verizon. Depending on the role employees have the opportunity to receive compensation in the form of premium pay such as overtime shift differential holiday pay allowances etc. From health and wellness benefits 401(k) Savings Plan paid time off adoption assistance and tuition assistance weve got you covered with our award-winning total rewards package.