Customer Repair Coordinator

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.

Were Hiring for a Customer Repair Coordinator !

If you are excited and passionate about helping #LetsSolveWater consider joining our team today! Xylem Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the worlds most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem you will have the opportunity to solve water by participating in our paid Volunteer Program Xylem Watermark!

THE ROLE:

The Customer Repair Coordinator plays a key role in supporting the daily operations of the Repair Center by managing repair orders from receiving through processing using the Oracle Depot Repair system. This position works closely with repair technicians to ensure timely evaluation repair and calibration of analytic customer products while also providing warranty and turnaround status updates. This is a support-focused role within the department responsible for managing incoming customer products logging equipment upon arrival and coordinating the return shipment after service. The role maintains regular communication with customers oversees warehouse inventory for fast-moving parts and handles the ordering of standard and special parts to ensure timely repairs and efficient delivery service.

CORE RESPONSIBILITIES:

• Assist in receiving picking and processing repair orders and maintaining all aspects of the Repair Center through the Oracle Depot Repair; time used 30%

• Additional time will be spent doing other clerical functions within the repair center; time used 30%.

• Working with the repair technicians to provide repair support to customer products; time used 40%

• All the above while striving to add customer value by meeting established customer service levels.

• Assist in processing repair orders from receiving to picking

• Provide warranty and turnaround status updates on customers orders.

• Evaluate repair and calibrate various Analytic customer products

• Follow-up with customer on evaluation information and to obtain authorization for repair

• Enter Service and warranty data into Oracle system.

• Complete material transactions and ordering parts as required per technicians need

• Run discrepancy report weekly and clean up as needed

• Create and update SFDC Cases as needed for quality assurance

• Provide technical/service support to our Global ASC (Authorized Service Center) Network.

• Flex time may be limited based on requirements of the team to provide customer support between 8:00 am 5:00 pm Monday through Friday

QUALIFICATIONS:

• High School Diploma or equivalent

• 2 years of customer service experience

• Experience with email and on the phone communication

• Professional develop relationships with customers

• Experience ERP or CRM system

• Previous material management experience preferred

• Previous customer service or repair service experience preferred

• Must have working knowledge of PCs and PC software

• Must be able to lift 30 pounds

Key Skills and Attributes:

• Must be customer service oriented

• Strong attention to detail

• Excellent organizational skills

• General office/bench environment

WHAT WE CAN OFFER YOU:

Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program including:

• Generous PTO package and paid holidays

• Generous retirement savings plan

• Customizable health dental and vision insurance (eligible on first date)

• Career progression plans

• Reward and recognition programs

• Paid parental leave

• Tuition Reimbursement

• Company Wellness Program

• Employee Discount Program

The estimated salary range for this position is $21 to $23/ pay is dependent on multiple factors such as skills and experience. At Xylem we offer a competitive compensation package with a generous benefit package including Medical Dental Vision plans 401(k) with company contribution paid time off paid parental leave and tuition reimbursement.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.